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Institution profile

Citizens Bank, National Association

Bank · Active · Headquarters: Providence, RI

Profile data observed August 5, 2026

Identity verified through FDIC; additional sources pendingVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology

Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.

HMDA activity

Public HMDA records are available for 2019–2025.

HMDA records

143,373

2025

Loan originations

68,902

2025

Denials

34,344

2025

Withdrawals

8,003

2025

Denial rate among decisioned applications

32.5%

2025

Annual history

Annual HMDA activity history
YearHMDA recordsOriginationsApproved but not acceptedDenialsWithdrawalsDenial rate
2025143,37368,9022,50234,3448,00332.5%
2024116,49255,1831,88131,0307,22435.2%
2023144,13267,5201,75044,5927,81539.2%
2022197,248101,3662,58548,69810,59231.9%
2021273,341121,0372,24345,40412,21526.9%
2020231,117105,4531,89434,83310,89824.5%
2019196,85189,8681,81443,1478,37532.0%

Detailed activity

Loan type and purpose

Loan type and purpose breakdown for 2025
CategoryHMDA records
Conventional140,845
FHA1,753
VA714
RHS / FSA61
Home purchase35,831
Home improvement33,523
Refinancing38,872
Cash-out refinancing4,867

State reporting

52 states / territories reported

How to read these figures

HMDA records include applications, originations, purchased loans and other reportable actions. The total number of HMDA records is not the same as the number of mortgages originated. The displayed denial rate uses decisioned applications: originations, approved but not accepted, and denials.