HMDA records
143,373
2025
Public institution profile · Bank · Not a recommendation
Citizens Bank, National Association
BankProvidence, RIActive
FDIC certificate 57957
Data observedAugust 5, 2026Section records may have different source dates.
- Public-source data
- Source-linked records
- No paid lender rankings
- See methodology
- Correct the record
Identifiers, verification, and corrections
Stable identifiers
Publication-authorized verified identifiers only. Missing applicable identifiers are shown as unpublished verified matches, not as a finding that no record exists.
- FDIC certificate
- 57957
- company ID
- Not published — no verified match
More identifiers
- Federal Reserve
- 3303298
- OCC charter number
- 24571
- Not published — no verified match
- Official website
- https://www.citizensbank.com
Verify at FDICVerify at FFIEC NIC / regulator
Identity verified through FDIC; additional sources pendingVerification describes the U.S. Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology
Profile notes
This is a descriptive public-record research profile. It is not a recommendation, eligibility decision, product assessment, or rate quote.
Data correction
Institutions or readers may request review when a published field differs from an official source. Provide the relevant official source URL with the request.
Request a correctionAt a glance
- Institution type
- Bank
- Status
- Active
- Headquarters
- Providence, RI
- HMDA activity
- Published activity year 2025
- Listed branch locations
- 967
- Complaint records
- CFPB search status is not currently available.
- CRA examinations
- No published CRA result found
- Institution history
- 15 published events
What USMI publishes
Public records USMI has matched to this institution. The sections below keep the evidence, the source, and that section's date together.
- Institution type
- Bank
- Status
- Active
- Headquarters
- Providence, RI
- activity
- Published activity year 2025
- Listed branch locations
- 967
- Complaint records
- CFPB search status is not currently available.
- CRA examinations
- No published CRA result found
- Institution history
- 15 published events
Mortgage FAQ: How can I check whether a company or person can make or broker mortgage loans? This is general mortgage education, not a finding about this institution.
What this profile is not
- Not a lender recommendation or ranking.
- Not a mortgage rate sheet or quote.
- Not an underwriting, approval, or eligibility decision.
- Not proof of an NMLS license unless a verified NMLS company ID/source is specifically published.
- Not a complaint-resolution channel.
- Missing source blocks do not establish that an institution lacks an activity, identifier, license or regulatory record.
HMDA
Mortgage activity
Reported records for the selected year. These figures are not a lender score.
143,373reported records
68,902reported originations
2025 reported mortgage activity. Source: HMDA.
HMDA2025The year selector below shows each published activity year.
activity
Mortgage activity reported in HMDA. Public HMDA records are available for 2018–2025.
Geographynationwide
HMDA source observed2026-08-09
Loan originations
68,902
2025
Denials
34,344
2025
Withdrawals
8,003
2025
Denial rate among decisioned applications
32.5%
2025
Annual history
Scroll sideways to review every HMDA column.
| Year | HMDA records | Originations | Approved but not accepted | Denials | Withdrawals | Denial rate |
|---|---|---|---|---|---|---|
| 2025 | 143,373 | 68,902 | 2,502 | 34,344 | 8,003 | 32.5% |
| 2024 | 116,492 | 55,183 | 1,881 | 31,030 | 7,224 | 35.2% |
| 2023 | 144,132 | 67,520 | 1,750 | 44,592 | 7,815 | 39.2% |
| 2022 | 197,248 | 101,366 | 2,585 | 48,698 | 10,592 | 31.9% |
| 2021 | 273,341 | 121,037 | 2,243 | 45,404 | 12,215 | 26.9% |
| 2020 | 231,117 | 105,453 | 1,894 | 34,833 | 10,898 | 24.5% |
| 2019 | 196,851 | 89,868 | 1,814 | 43,147 | 8,375 | 32.0% |
| 2018 | 114,128 | 55,945 | 1,357 | 30,151 | 5,735 | 34.5% |
Detailed activity
Loan type and purpose
| Category | HMDA records |
|---|---|
| Conventional | 140,845 |
| FHA | 1,753 |
| VA | 714 |
| RHS / FSA | 61 |
| Home purchase | 35,831 |
| Home improvement | 33,523 |
| Refinancing | 38,872 |
| Cash-out refinancing | 4,867 |
State reporting
52 states / territories reported
How to read these figures
HMDA records include applications, originations, purchased loans and other reportable actions. The total number of HMDA records is not the same as the number of mortgages originated. The displayed denial rate uses decisioned applications: originations, approved but not accepted, and denials.
CFPB
CFPB consumer submissions
Complaints are consumer submissions and are not findings of wrongdoing.
CFPBComplaint coverage dates are shown with the records. They are not the profile observed date.
CFPB Mortgage Complaint Activity
No published complaint result found
No mapped CFPB mortgage complaint activity is currently published on this profile under U.S. Mortgage Index's verified entity-matching methodology. This is not a finding that no complaint exists under another company name, affiliate, source attribution, period, or configuration.
This does not establish that no record exists elsewhere. It means USMI does not currently have a published matching result for this profile.
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau.
Complaint volume is context. It is affected by company size, servicing volume, time in market and consumer awareness. It is not proof of wrongdoing.
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Learn more: What can I do if I think a mortgage lender discriminated against me? This is general mortgage education, not a finding about this institution.
Regulatory records
Regulatory & institutional records
Only records that apply to this institution are shown. Identifiers stay as published.
FFIEC NICAugust 19, 2026Observed date for the NIC institution record.
Institution identity
FDIC BankFind baseline
FDIC-reported identity and institutional fields from the public BankFind record. These values are not described as current or real-time.
- Legal name
- Citizens Bank, National Association
- Display name
- Citizens Bank, National Association
- Institution status
- Active
- FDIC insured
- Yes
- FDIC insured since
- May 13, 2005
- Established date
- May 13, 2005
- Charter class
- National bank, member of the Federal Reserve System (FRS)
- Primary federal regulator
- Office of the Comptroller of the Currency
- Headquarters
- Providence, RI, 02903, United States
- Website
- https://www.citizensbank.com
- FDIC certificate number
- 57957
- Federal Reserve
- 3303298
- OCC charter number
- 24571
- Domestic location count
- 975
- Source observed
- August 5, 2026
Regulatory information
Regulatory profile
Public FFIEC NIC and CRA records for this institution, presented as source-backed regulatory context rather than a score or recommendation.
Regulatory identity
- Institution status
- ACTIVE
- Primary federal regulator
- OCC
- Institution type
- National Bank
- Primary activity
- NAICS 52211
- FDIC certificate
- 57957
- Federal Reserve
- 3303298
- DRMSV1Q0EKMEXLAU1P80
- Headquarters
- One Citizens Plaza, Providence, RI, 02903, United States
- Primary deposit insurer
- Deposit Insurance Fund (DIF)
- Source observed
- August 19, 2026
Community Reinvestment Act (CRA)
No published CRA result found. This does not establish that no record exists elsewhere. It means USMI does not currently have a published matching result for this profile.
This information reflects Community Reinvestment Act examination ratings reported by the cited official source. It is not a US Mortgage Index rating, recommendation, or assessment of the institution.
Formal hierarchy
FFIEC NIC hierarchy rows
31
Showing 1 through 25 of 31 relationship records
FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.
Additional profile fields
Fields below supplement the primary source baseline and are shown only when present on the public profile.
- Entity type
- FDIC-insured national bank
Locations
Branch and office locations
Start with the published count and primary location. Search stays paged so the first view stays readable.
FFIEC NIC branchesAugust 19, 2026Branch rows are paged. Filters stay in the page address.
Branch locations
Listed locations from FFIEC NIC. Counts use the published branch record, not a store locator.
Branch network
Listed locations
967
Showing 201 through 250 of 967 listed locations
Scroll sideways to see every branch column.
| Branch | Address | City | State | Postal code |
|---|---|---|---|---|
| SHARON BRANCH | 720 South Main Street | Sharon | MA | 02067 |
| SHREWSBURY SS BRANCH | 222-224 Boston Turnpike | Shrewsbury | MA | 01545 |
| SOMERSET SS BRANCH | 815 Grand Army Highway | Somerset | MA | 02725 |
| DAVIS SQUARE BRANCH | 212 Elm Str | Somerville | MA | 02144 |
| UNION SQUARE BRANCH | 40 Bow Street Union SQ | Somerville | MA | 02143 |
| WINTER HILL OFFICE | 338 Broadway | Somerville | MA | 02145 |
| SOUTH BOSTON BRANCH | 469 West Broadway | South Boston | MA | 02127 |
| DARTMOUTH STREET BRANCH | 606 Dartmouth Street | South Dartmouth | MA | 02748 |
| SOUTH DENNIS BRANCH | 434, Rte 134 | South Dennis | MA | 02660 |
| SOUTH YARMOUTH BRANCH | 1116 Highway 28 | South Yarmouth | MA | 02664 |
| ISLAND POND BRANCH | 20 Island Pond Road | Springfield | MA | 01118 |
| MAIN STREET BRANCH | 950 Main Street | Springfield | MA | 01103 |
| STONEHAM SS BRANCH | 259 Main Street RT 28 | Stoneham | MA | 02180 |
| COBBS CORNER BRANCH | 90 Sharon Street | Stoughton | MA | 02072 |
| STOUGHTON BRANCH | 601 Washington Street | Stoughton | MA | 02072 |
| STOWE OFFICE | 159 Great Road | Stow | MA | 01775 |
| STURBRIDGE STOP & SHOP BRANCH | 100 Charlton Road | Sturbridge | MA | 01566 |
| SUDBURY BRANCH | 450 Boston Post Road | Sudbury | MA | 01776 |
| SWAMPSCOTT BRANCH | 500 Paradise Road | Swampscott | MA | 01907 |
| TEWKSBURY BRANCH | 295 Main Street | Tewksbury | MA | 01876 |
| WALPOLE SS BRANCH | 565 Main Street | Walpole | MA | 02081 |
| NORTH WALTHAM BRANCH | 1084 Lexington Street | Waltham | MA | 02452 |
| WALTHAM BRANCH | 716 Main Street | Waltham | MA | 02451 |
| WATERTOWN BRANCH | 631 Mount Auburn Street | Watertown | MA | 02472 |
| WATERTOWN SS WATER BRANCH | 171 Watertown Street | Watertown | MA | 02472 |
| WELLESLEY BRANCH | 182 Linden Street | Wellesley | MA | 02482 |
| WEST ROXBURY BRANCH | 1999 Centre ST | West Roxbury | MA | 02132 |
| WESTBORO STOP & SHOP LYMAN BRANCH | 32 Lyman Street | Westborough | MA | 01581 |
| WESTFIELD STOP & SHOP BRANCH | 57 Main Street | Westfield | MA | 01085 |
| WESTON BRANCH | 415 Boston Post Road | Weston | MA | 02493 |
| WHITMAN SS BRANCH | 475 Bedford Street RT 18 | Whitman | MA | 02382 |
| WILMINGTON BRANCH | 224 Main Street | Wilmington | MA | 01887 |
| WINCHESTER BRANCH | 791 Main Street | Winchester | MA | 01890 |
| WINTHROP BRANCH | 35 Putnam ST | Winthrop | MA | 02152 |
| MISHAWUM OFFICE | 1 Commerce Way | Woburn | MA | 01801 |
| RUSSELL STREET BRANCH | 6 Russell ST | Woburn | MA | 01801 |
| WOBURN BRANCH | 355 Main ST | Woburn | MA | 01801 |
| WOBURN SS BRANCH | 2 Elm Street | Woburn | MA | 01801 |
| WORCESTER GRAFTON SS BRANCH | 949 Grafton Street | Worcester | MA | 01604 |
| WORCHESTER BOYLSTON SS BRANCH | 940 West Boylston Street | Worcester | MA | 01606 |
| BETHESDA BRANCH | 7637 Old Georgetown Road | Bethesda | MD | 20814 |
| POTOMAC BRANCH | 10113 River Road | Potomac | MD | 20854 |
| ROCKVILLE BRANCH | 200 East Middle Lane | Rockville | MD | 20850 |
| SILVER SPRING BRANCH | 8252 Georgia Avenue | Silver Spring | MD | 20910 |
| ANN ARBOR - WASHTENAW BRANCH | 3365 Washtenaw Ave Suite L | Ann Arbor | MI | 48104 |
| BELLEVILLE BRANCH | 105 Main Street | Belleville | MI | 48111 |
| BIRMINGHAM BRANCH | 799 East Maple Road | Birmingham | MI | 48009 |
| WOODWARD LONG LAKE BRANCH | 39510 Woodward Ave | Bloomfield Hills | MI | 48304 |
| BRIGHTON KROGER BRANCH | 9968 E Grand River | Brighton | MI | 48116 |
| CANTON CENTER BRANCH | 285 North Canton Center Road | Canton | MI | 48187 |
FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.
History
Institution history
Events are listed by date. The source event type is kept with the record.
HistoryAugust 19, 2026Event dates come from the source row. The observed date is when USMI reviewed the file.
Institution history
History events from FFIEC NIC, newest first. USMI does not add a merger or failure narrative.
Institutional history
FFIEC NIC history events
15
Showing 1 through 15 of 15 history events
| Event date | Event type | Related institution |
|---|---|---|
| April 7, 2022 | Charter Discontinued (Merger or Purchase & Assumption) | INVESTORS BANK |
| January 2, 2019 | Charter Discontinued (Merger or Purchase & Assumption) | CITIZENS BANK OF PENNSYLVANIA |
| July 6, 2012 | Charter Discontinued (Merger or Purchase & Assumption) | OH INVESTMENT CORP. IV |
| July 6, 2012 | Charter Discontinued (Merger or Purchase & Assumption) | CITIZENS AUTOMOBILE FINANCE, INC |
| January 1, 2009 | Charter Discontinued (Merger or Purchase & Assumption) | SUNKISS REALTY |
| September 2, 2008 | Charter Discontinued (Merger or Purchase & Assumption) | NH PREFERRED FUNDING CORPORATION |
| September 2, 2008 | Charter Discontinued (Merger or Purchase & Assumption) | CENTRAL PARK-NH REALTY CORP |
| September 1, 2007 | Charter Discontinued (Merger or Purchase & Assumption) | RBS NATIONAL BANK |
| September 1, 2007 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| September 1, 2007 | Charter Discontinued (Merger or Purchase & Assumption) | CCO MORTGAGE CORP. |
| September 1, 2007 | Charter Discontinued (Merger or Purchase & Assumption) | CITIZENS BANK OF RHODE ISLAND |
| September 1, 2007 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| September 1, 2007 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| September 1, 2007 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| September 1, 2007 | Charter Discontinued (Merger or Purchase & Assumption) | — |
These events are shown as reported by the FFIEC NIC source and are not independent legal conclusions.
FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.
SourcesEach source keeps its own observed date. Dates are not combined into one profile date.
Sources & methodology
Sources are shown as recorded in the published public views. Observed dates describe when a public record was reviewed, not a real-time update.
FDIC BankFind
Source reviewed2026-08-05
Limitation
FDIC fields describe the institution record USMI reviewed. They are not a recommendation or a real-time license check.
CFPB Consumer Complaint Database search
Source reviewed2026-08-05
Limitation
Complaint records are consumer submissions. A complaint is not proof of wrongdoing, and absence from this profile is not proof that no complaint exists elsewhere.
HMDA modified LAR
Source reviewed2026-08-05
Limitation
HMDA counts describe reported records for the published geography and year. They are not a quality score or a market-rank.
FFIEC NIC institution profile
Source reviewed2026-08-19
Limitation
The observed date is when USMI reviewed the public NIC record. It is not a real-time status feed.
FFIEC NIC branches
Source reviewed2026-08-19
Limitation
Branch rows are FFIEC NIC listed locations, not a consumer-facing store locator.
FFIEC NIC organizational hierarchy
Source reviewed2026-08-19
Limitation
Hierarchy rows are the FFIEC-reported structure. They are not a complete legal-ownership opinion and they are not branch locations.
FFIEC NIC institution history
Source reviewed2026-08-19
Limitation
History events are shown as reported by FFIEC NIC. USMI does not add a merger or failure narrative.