HMDA records
143,373
2025
Public institution profile · Bank · Not a recommendation
Citizens Bank, National Association
BankProvidence, RIActive
FDIC certificate 57957
Data observedAugust 5, 2026Section records may have different source dates.
- Public-source data
- Source-linked records
- No paid lender rankings
- See methodology
- Correct the record
Identifiers, verification, and corrections
Stable identifiers
Publication-authorized verified identifiers only. Missing applicable identifiers are shown as unpublished verified matches, not as a finding that no record exists.
- FDIC certificate
- 57957
- company ID
- Not published — no verified match
More identifiers
- Federal Reserve
- 3303298
- OCC charter number
- 24571
- Not published — no verified match
- Official website
- https://www.citizensbank.com
Verify at FDICVerify at FFIEC NIC / regulator
Identity verified through FDIC; additional sources pendingVerification describes the U.S. Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology
Profile notes
This is a descriptive public-record research profile. It is not a recommendation, eligibility decision, product assessment, or rate quote.
Data correction
Institutions or readers may request review when a published field differs from an official source. Provide the relevant official source URL with the request.
Request a correctionAt a glance
- Institution type
- Bank
- Status
- Active
- Headquarters
- Providence, RI
- HMDA activity
- Published activity year 2025
- Listed branch locations
- 967
- Complaint records
- CFPB search status is not currently available.
- CRA examinations
- No published CRA result found
- Institution history
- 15 published events
What USMI publishes
Public records USMI has matched to this institution. The sections below keep the evidence, the source, and that section's date together.
- Institution type
- Bank
- Status
- Active
- Headquarters
- Providence, RI
- activity
- Published activity year 2025
- Listed branch locations
- 967
- Complaint records
- CFPB search status is not currently available.
- CRA examinations
- No published CRA result found
- Institution history
- 15 published events
Mortgage FAQ: How can I check whether a company or person can make or broker mortgage loans? This is general mortgage education, not a finding about this institution.
What this profile is not
- Not a lender recommendation or ranking.
- Not a mortgage rate sheet or quote.
- Not an underwriting, approval, or eligibility decision.
- Not proof of an NMLS license unless a verified NMLS company ID/source is specifically published.
- Not a complaint-resolution channel.
- Missing source blocks do not establish that an institution lacks an activity, identifier, license or regulatory record.
HMDA
Mortgage activity
Reported records for the selected year. These figures are not a lender score.
143,373reported records
68,902reported originations
2025 reported mortgage activity. Source: HMDA.
HMDA2025The year selector below shows each published activity year.
activity
Mortgage activity reported in HMDA. Public HMDA records are available for 2018–2025.
Geographynationwide
HMDA source observed2026-08-09
Loan originations
68,902
2025
Denials
34,344
2025
Withdrawals
8,003
2025
Denial rate among decisioned applications
32.5%
2025
Annual history
Scroll sideways to review every HMDA column.
| Year | HMDA records | Originations | Approved but not accepted | Denials | Withdrawals | Denial rate |
|---|---|---|---|---|---|---|
| 2025 | 143,373 | 68,902 | 2,502 | 34,344 | 8,003 | 32.5% |
| 2024 | 116,492 | 55,183 | 1,881 | 31,030 | 7,224 | 35.2% |
| 2023 | 144,132 | 67,520 | 1,750 | 44,592 | 7,815 | 39.2% |
| 2022 | 197,248 | 101,366 | 2,585 | 48,698 | 10,592 | 31.9% |
| 2021 | 273,341 | 121,037 | 2,243 | 45,404 | 12,215 | 26.9% |
| 2020 | 231,117 | 105,453 | 1,894 | 34,833 | 10,898 | 24.5% |
| 2019 | 196,851 | 89,868 | 1,814 | 43,147 | 8,375 | 32.0% |
| 2018 | 114,128 | 55,945 | 1,357 | 30,151 | 5,735 | 34.5% |
Detailed activity
Loan type and purpose
| Category | HMDA records |
|---|---|
| Conventional | 140,845 |
| FHA | 1,753 |
| VA | 714 |
| RHS / FSA | 61 |
| Home purchase | 35,831 |
| Home improvement | 33,523 |
| Refinancing | 38,872 |
| Cash-out refinancing | 4,867 |
State reporting
52 states / territories reported
How to read these figures
HMDA records include applications, originations, purchased loans and other reportable actions. The total number of HMDA records is not the same as the number of mortgages originated. The displayed denial rate uses decisioned applications: originations, approved but not accepted, and denials.
CFPB
CFPB consumer submissions
Complaints are consumer submissions and are not findings of wrongdoing.
CFPBComplaint coverage dates are shown with the records. They are not the profile observed date.
CFPB Mortgage Complaint Activity
No published complaint result found
No mapped CFPB mortgage complaint activity is currently published on this profile under U.S. Mortgage Index's verified entity-matching methodology. This is not a finding that no complaint exists under another company name, affiliate, source attribution, period, or configuration.
This does not establish that no record exists elsewhere. It means USMI does not currently have a published matching result for this profile.
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau.
Complaint volume is context. It is affected by company size, servicing volume, time in market and consumer awareness. It is not proof of wrongdoing.
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Learn more: What can I do if I think a mortgage lender discriminated against me? This is general mortgage education, not a finding about this institution.
Regulatory records
Regulatory & institutional records
Only records that apply to this institution are shown. Identifiers stay as published.
FFIEC NICAugust 19, 2026Observed date for the NIC institution record.
Institution identity
FDIC BankFind baseline
FDIC-reported identity and institutional fields from the public BankFind record. These values are not described as current or real-time.
- Legal name
- Citizens Bank, National Association
- Display name
- Citizens Bank, National Association
- Institution status
- Active
- FDIC insured
- Yes
- FDIC insured since
- May 13, 2005
- Established date
- May 13, 2005
- Charter class
- National bank, member of the Federal Reserve System (FRS)
- Primary federal regulator
- Office of the Comptroller of the Currency
- Headquarters
- Providence, RI, 02903, United States
- Website
- https://www.citizensbank.com
- FDIC certificate number
- 57957
- Federal Reserve
- 3303298
- OCC charter number
- 24571
- Domestic location count
- 975
- Source observed
- August 5, 2026
Regulatory information
Regulatory profile
Public FFIEC NIC and CRA records for this institution, presented as source-backed regulatory context rather than a score or recommendation.
Regulatory identity
- Institution status
- ACTIVE
- Primary federal regulator
- OCC
- Institution type
- National Bank
- Primary activity
- NAICS 52211
- FDIC certificate
- 57957
- Federal Reserve
- 3303298
- DRMSV1Q0EKMEXLAU1P80
- Headquarters
- One Citizens Plaza, Providence, RI, 02903, United States
- Primary deposit insurer
- Deposit Insurance Fund (DIF)
- Source observed
- August 19, 2026
Community Reinvestment Act (CRA)
No published CRA result found. This does not establish that no record exists elsewhere. It means USMI does not currently have a published matching result for this profile.
This information reflects Community Reinvestment Act examination ratings reported by the cited official source. It is not a US Mortgage Index rating, recommendation, or assessment of the institution.
Formal hierarchy
FFIEC NIC hierarchy rows
31
Showing 1 through 25 of 31 relationship records
FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.
Additional profile fields
Fields below supplement the primary source baseline and are shown only when present on the public profile.
- Entity type
- FDIC-insured national bank
Locations
Branch and office locations
Start with the published count and primary location. Search stays paged so the first view stays readable.
FFIEC NIC branchesAugust 19, 2026Branch rows are paged. Filters stay in the page address.
Branch locations
Listed locations from FFIEC NIC. Counts use the published branch record, not a store locator.
Branch network
Listed locations
967
Showing 51 through 100 of 967 listed locations
Scroll sideways to see every branch column.
| Branch | Address | City | State | Postal code |
|---|---|---|---|---|
| PINE CREEK ACME BRANCH | 4720 Limestone Road | Wilmington | DE | 19808 |
| TALLEYVILLE BRANCH | 3900 Concord Pike | Wilmington | DE | 19803 |
| TENTH AND MARKET BRANCH | 919 N Market ST Ste 800 | Wilmington | DE | 19801 |
| CORAL GABLES BRANCH | 2222 Ponce DE Leon Blvd Suite 100 | Coral Gables | FL | 33134 |
| LAS OLAS BRANCH | 350 East Las Olas Boulevard | Fort Lauderdale | FL | 33301 |
| BRICKELL BRANCH | 1441 Brickell Avenue, Suite 100 | Miami | FL | 33131 |
| DORAL BRANCH | 4090 Northwest 97th Avenue | Miami | FL | 33178 |
| MIAMI BEACH BRANCH | 301 Arthur Godfrey Road | Miami Beach | FL | 33140 |
| NAPLES BRANCH | 560 9th Street South, Suite 110 | Naples | FL | 34102 |
| PALM BEACH BRANCH | 400 Royal Palm Way, Suite 100 | Palm Beach | FL | 33480 |
| ONE FLAGGLER BRANCH | 190 Lakeview Avenue | West Palm Beach | FL | 33401 |
| ABINGTON STOP & SHOP BRANCH | 375 Centre Street | Abington | MA | 02351 |
| ACTON BRANCH | 270 Great Road | Acton | MA | 01720 |
| AGAWAM SS BRANCH | 1282 Springfield Street | Agawam | MA | 01001 |
| ALLSTON SS BRANCH | 305 Guest Street | Allston | MA | 02134 |
| AMESBURY SS BRANCH | 100 Macy Street | Amesbury | MA | 01913 |
| ANDOVER BRANCH | 209 North Main Street | Andover | MA | 01810 |
| ARLINGTON CENTER BRANCH | 699 Massachusetts Avenue | Arlington | MA | 02476 |
| ARLINGTON HEIGHTS BRANCH | 1420 Massachusetts Avenue | Arlington | MA | 02476 |
| ATTLEBORO MAYFAIR SS BRANCH | 251 Washington Street | Attleboro | MA | 02703 |
| ATTLEBORO STOP & SHOP BRANCH | 469 Pleasant Street | Attleboro | MA | 02703 |
| BEDFORD BRANCH | 287 Great Road | Bedford | MA | 01730 |
| BELCHERTOWN STOP & SHOP BRANCH | 20 George Hannum Street | Belchertown | MA | 01007 |
| BELMONT BRANCH | 65 Leonard Street | Belmont | MA | 02478 |
| BEVERLY BRANCH | 2 Enon Street | Beverly | MA | 01915 |
| 772 BOYLSTON BRANCH | 772 Boylston Street | Boston | MA | 02199 |
| 99 HIGH STREET | 99 High Street | Boston | MA | 02110 |
| BACK BAY BRANCH | 426 Boylston Street | Boston | MA | 02116 |
| BEACON HILL BRANCH | 326 Cambridge Street | Boston | MA | 02108 |
| BRIGHAM CIRCLE BRANCH | 1628 Tremont Street | Boston | MA | 02120 |
| CHINATOWN BRANCH | 580 Washington Street | Boston | MA | 02111 |
| COPLEY SQUARE BRANCH | 607 Boylston Street | Boston | MA | 02116 |
| FENWAY BRANCH | 1367 Boylston Street | Boston | MA | 02215 |
| MASS AVE | 183 Massachusetts Ave | Boston | MA | 02115 |
| NORTH END BRANCH | 287 Hanover Street | Boston | MA | 02113 |
| ONE FINANCIAL CENTER BRANCH | One Financial Center | Boston | MA | 02111 |
| SEAPORT BRANCH | 338 Congress Street | Boston | MA | 02210 |
| SOUTH END BRANCH | 1355 Washington ST | Boston | MA | 02118 |
| STATE STREET BRANCH | 28 State Street | Boston | MA | 02109 |
| SUMMER STREET BRANCH | 40 Summer ST | Boston | MA | 02110 |
| BRAINTREE MAIN BRANCH | 865 Washington Street | Braintree | MA | 02184 |
| GROVE STREET BRANCH | 310 Grove Street | Braintree | MA | 02184 |
| BRIDGEWATER BRANCH | 755 Bedford Street | Bridgewater | MA | 02324 |
| BRIGHTON BRANCH | 414 Washington Street | Brighton | MA | 02135 |
| BROCKTON BRANCH | 820 North Main Street | Brockton | MA | 02301 |
| COOLIDGE CORNER SOUTH BRANCH | 315 Harvard Street | Brookline | MA | 02446 |
| MALL ROAD BRANCH | 140 Lexington Street | Burlington | MA | 01830 |
| CENTRAL SQUARE WEST BRANCH | 698 Massachusetts Avenue | Cambridge | MA | 02139 |
| HARVARD SQUARE BRANCH | 30 Brattle Street | Cambridge | MA | 02138 |
| KENDALL SQUARE BRANCH | 610 Main Street | Cambridge | MA | 02139 |
FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.
History
Institution history
Events are listed by date. The source event type is kept with the record.
HistoryAugust 19, 2026Event dates come from the source row. The observed date is when USMI reviewed the file.
Institution history
History events from FFIEC NIC, newest first. USMI does not add a merger or failure narrative.
Institutional history
FFIEC NIC history events
15
Showing 1 through 15 of 15 history events
| Event date | Event type | Related institution |
|---|---|---|
| April 7, 2022 | Charter Discontinued (Merger or Purchase & Assumption) | INVESTORS BANK |
| January 2, 2019 | Charter Discontinued (Merger or Purchase & Assumption) | CITIZENS BANK OF PENNSYLVANIA |
| July 6, 2012 | Charter Discontinued (Merger or Purchase & Assumption) | OH INVESTMENT CORP. IV |
| July 6, 2012 | Charter Discontinued (Merger or Purchase & Assumption) | CITIZENS AUTOMOBILE FINANCE, INC |
| January 1, 2009 | Charter Discontinued (Merger or Purchase & Assumption) | SUNKISS REALTY |
| September 2, 2008 | Charter Discontinued (Merger or Purchase & Assumption) | NH PREFERRED FUNDING CORPORATION |
| September 2, 2008 | Charter Discontinued (Merger or Purchase & Assumption) | CENTRAL PARK-NH REALTY CORP |
| September 1, 2007 | Charter Discontinued (Merger or Purchase & Assumption) | RBS NATIONAL BANK |
| September 1, 2007 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| September 1, 2007 | Charter Discontinued (Merger or Purchase & Assumption) | CCO MORTGAGE CORP. |
| September 1, 2007 | Charter Discontinued (Merger or Purchase & Assumption) | CITIZENS BANK OF RHODE ISLAND |
| September 1, 2007 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| September 1, 2007 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| September 1, 2007 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| September 1, 2007 | Charter Discontinued (Merger or Purchase & Assumption) | — |
These events are shown as reported by the FFIEC NIC source and are not independent legal conclusions.
FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.
SourcesEach source keeps its own observed date. Dates are not combined into one profile date.
Sources & methodology
Sources are shown as recorded in the published public views. Observed dates describe when a public record was reviewed, not a real-time update.
FDIC BankFind
Source reviewed2026-08-05
Limitation
FDIC fields describe the institution record USMI reviewed. They are not a recommendation or a real-time license check.
CFPB Consumer Complaint Database search
Source reviewed2026-08-05
Limitation
Complaint records are consumer submissions. A complaint is not proof of wrongdoing, and absence from this profile is not proof that no complaint exists elsewhere.
HMDA modified LAR
Source reviewed2026-08-05
Limitation
HMDA counts describe reported records for the published geography and year. They are not a quality score or a market-rank.
FFIEC NIC institution profile
Source reviewed2026-08-19
Limitation
The observed date is when USMI reviewed the public NIC record. It is not a real-time status feed.
FFIEC NIC branches
Source reviewed2026-08-19
Limitation
Branch rows are FFIEC NIC listed locations, not a consumer-facing store locator.
FFIEC NIC organizational hierarchy
Source reviewed2026-08-19
Limitation
Hierarchy rows are the FFIEC-reported structure. They are not a complete legal-ownership opinion and they are not branch locations.
FFIEC NIC institution history
Source reviewed2026-08-19
Limitation
History events are shown as reported by FFIEC NIC. USMI does not add a merger or failure narrative.