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DBA ONETRUST HOME LOANS

Mortgage company · ACTIVE

Verification status not yet publishedVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology

Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

59

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
20151
20163
20176
20191
20202
20217
20223
20237
20246
202511
202612

Leading issues

  1. Applying for a mortgage or refinancing an existing mortgage

    None

    9

  2. Trouble during payment process

    None

    9

  3. Closing on a mortgage

    None

    5

  4. Closing on a mortgage

    Closing disclosure or other related disclosures

    4

  5. Struggling to pay mortgage

    Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

    3

View all issues (20)

  1. Trouble during payment process

    Escrow, taxes, or insurance

    3

  2. Trouble during payment process

    Payment process

    3

  3. Trouble during payment process

    Trying to communicate with the company to fix an issue while managing or servicing your loan

    3

  4. Application, originator, mortgage broker

    None

    2

  5. Applying for a mortgage or refinancing an existing mortgage

    Changes in loan terms during the application process

    2

  6. Applying for a mortgage or refinancing an existing mortgage

    Delays in the application process

    2

  7. Closing on a mortgage

    Changes in loan terms during or after closing

    2

  8. Closing on a mortgage

    Delays with the closing process

    2

  9. Settlement process and costs

    None

    2

  10. Struggling to pay mortgage

    An existing modification, forbearance plan, short sale, or other loss mitigation relief

    2

  11. Struggling to pay mortgage

    Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu

    2

  12. Closing on a mortgage

    Trying to communicate with the company to fix an issue with the loan closing

    1

  13. Improper use of your report

    Credit inquiries on your report that you don't recognize

    1

  14. Problem with a company's investigation into an existing problem

    Problem with personal statement of dispute

    1

  15. Trouble during payment process

    Lien release

    1

States

  1. Pennsylvania

    8

  2. South Carolina

    8

  3. Georgia

    7

  4. Ohio

    6

  5. California

    5

View all states (19)

  1. Texas

    4

  2. Florida

    3

  3. North Carolina

    3

  4. Virginia

    3

  5. New York

    2

  6. Tennessee

    2

  7. Connecticut

    1

  8. Idaho

    1

  9. Illinois

    1

  10. Nevada

    1

  11. New Jersey

    1

  12. Oklahoma

    1

  13. Puerto Rico

    1

  14. Utah

    1

Company response

  1. Closed with explanation

    52

  2. Closed with monetary relief

    4

  3. Closed with non-monetary relief

    2

  4. In progress

    1

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    50

  2. No

    9

How to read these figures

CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology