Total CFPB mortgage complaint records
99
Institution profile
BOEING EMPLOYEES
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2013 | 2 |
| 2014 | 3 |
| 2015 | 1 |
| 2016 | 11 |
| 2017 | 8 |
| 2018 | 5 |
| 2019 | 9 |
| 2020 | 7 |
| 2021 | 10 |
| 2022 | 6 |
| 2023 | 7 |
| 2024 | 9 |
| 2025 | 13 |
| 2026 | 8 |
Leading issues
Trouble during payment process
None
22
Struggling to pay mortgage
None
9
Applying for a mortgage or refinancing an existing mortgage
None
8
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
7
Loan modification,collection,foreclosure
None
6
View all issues (21)
Closing on a mortgage
None
5
Loan servicing, payments, escrow account
None
5
Trouble during payment process
Payment process
5
Application, originator, mortgage broker
None
4
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
4
Trouble during payment process
Escrow, taxes, or insurance
4
Incorrect information on your report
Account status incorrect
3
Settlement process and costs
None
3
Applying for a mortgage or refinancing an existing mortgage
Trying to communicate with the company to fix an issue with the application process
2
Closing on a mortgage
Fees or costs after closing
2
Credit decision / Underwriting
None
2
Struggling to pay mortgage
Foreclosure
2
Trouble during payment process
Paying off the loan
2
Trouble during payment process
Private mortgage insurance (PMI)
2
Applying for a mortgage or refinancing an existing mortgage
Changes in loan terms during the application process
1
Struggling to pay mortgage
Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
1
States
Washington
86
California
5
None
2
Alaska
1
Arizona
1
View all states (9)
Florida
1
Idaho
1
Oregon
1
Pennsylvania
1
Company response
Closed with explanation
93
Closed with monetary relief
3
Closed with non-monetary relief
3
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
98
No
1
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.