Total CFPB mortgage complaint records
37
Institution profile
BAY EQT LLC
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2015 | 4 |
| 2016 | 6 |
| 2017 | 1 |
| 2018 | 3 |
| 2019 | 2 |
| 2020 | 5 |
| 2021 | 4 |
| 2022 | 4 |
| 2023 | 2 |
| 2024 | 3 |
| 2025 | 3 |
Leading issues
Applying for a mortgage or refinancing an existing mortgage
None
7
Closing on a mortgage
None
7
Trouble during payment process
None
6
Credit decision / Underwriting
None
4
Application, originator, mortgage broker
None
3
View all issues (14)
Closing on a mortgage
Changes in loan terms during or after closing
2
Applying for a mortgage or refinancing an existing mortgage
Delays in the application process
1
Applying for a mortgage or refinancing an existing mortgage
Loan estimate or other related disclosures
1
Closing on a mortgage
Delays with the closing process
1
Closing on a mortgage
Fees or costs after closing
1
Loan modification,collection,foreclosure
None
1
Loan servicing, payments, escrow account
None
1
Problem with a credit reporting company's investigation into an existing problem
Was not notified of investigation status or results
1
Settlement process and costs
None
1
States
California
8
Texas
5
Arizona
4
Georgia
4
Washington
4
View all states (15)
Illinois
2
Minnesota
2
Colorado
1
Connecticut
1
Florida
1
Kentucky
1
Montana
1
Nevada
1
New Mexico
1
Virginia
1
Company response
Closed with explanation
31
Closed with monetary relief
6
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
37
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.