US Mortgage Intelligence

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Institution profile

Bank of America, National Association

Bank · Active · Headquarters: Charlotte, NC

Profile data observed August 3, 2026

Identity verified through FDIC; additional sources pendingVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology

Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

37,064

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
2012812
201312,404
20145,819
20154,584
20163,988
20172,347
20181,359
2019890
20201,181
2021971
2022777
2023527
2024500
2025534
2026371

Leading issues

  1. Loan modification,collection,foreclosure

    None

    17,593

  2. Loan servicing, payments, escrow account

    None

    6,950

  3. Trouble during payment process

    None

    2,944

  4. Struggling to pay mortgage

    None

    2,010

  5. Application, originator, mortgage broker

    None

    1,910

View all issues (59)

  1. Applying for a mortgage or refinancing an existing mortgage

    None

    1,059

  2. Settlement process and costs

    None

    1,032

  3. Credit decision / Underwriting

    None

    647

  4. Closing on a mortgage

    None

    633

  5. Other

    None

    479

  6. Struggling to pay mortgage

    Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

    175

  7. Trouble during payment process

    Trying to communicate with the company to fix an issue while managing or servicing your loan

    166

  8. Struggling to pay mortgage

    Foreclosure

    159

  9. Trouble during payment process

    Escrow, taxes, or insurance

    131

  10. Trouble during payment process

    Payment process

    124

  11. Incorrect information on your report

    Account status incorrect

    101

  12. Applying for a mortgage or refinancing an existing mortgage

    Application denials

    98

  13. Struggling to pay mortgage

    Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu

    72

  14. Applying for a mortgage or refinancing an existing mortgage

    Trying to communicate with the company to fix an issue with the application process

    59

  15. Closing on a mortgage

    Trying to communicate with the company to fix an issue with the loan closing

    52

  16. Incorrect information on your report

    Account information incorrect

    48

  17. Applying for a mortgage or refinancing an existing mortgage

    Delays in the application process

    46

  18. Trouble during payment process

    Loan sold or transferred to another company

    43

  19. Trouble during payment process

    Fees charged

    42

  20. Trouble during payment process

    Paying off the loan

    37

  21. Struggling to pay mortgage

    An existing modification, forbearance plan, short sale, or other loss mitigation relief

    34

  22. Closing on a mortgage

    Delays with the closing process

    31

  23. Closing on a mortgage

    Closing disclosure or other related disclosures

    30

  24. Trouble during payment process

    Lien release

    30

  25. Closing on a mortgage

    Changes in loan terms during or after closing

    29

  26. Applying for a mortgage or refinancing an existing mortgage

    Changes in loan terms during the application process

    28

  27. Problem with a credit reporting company's investigation into an existing problem

    Investigation took more than 30 days

    27

  28. Incorrect information on your report

    Information belongs to someone else

    26

  29. Applying for a mortgage or refinancing an existing mortgage

    Confusing or misleading advertising or marketing

    23

  30. Incorrect information on your report

    Information is missing that should be on the report

    21

  31. Incorrect information on your report

    Public record information inaccurate

    21

  32. Trouble during payment process

    Interest rate

    21

  33. Closing on a mortgage

    Fees or costs after closing

    14

  34. Improper use of your report

    Reporting company used your report improperly

    14

  35. Problem with a company's investigation into an existing problem

    Their investigation did not fix an error on your report

    13

  36. Applying for a mortgage or refinancing an existing mortgage

    Loan estimate or other related disclosures

    11

  37. Trouble during payment process

    Private mortgage insurance (PMI)

    11

  38. Incorrect information on your report

    Old information reappears or never goes away

    10

  39. Applying for a mortgage or refinancing an existing mortgage

    Negative impact of inaccurate appraisal

    9

  40. Problem with fraud alerts or security freezes

    None

    9

  41. Applying for a mortgage or refinancing an existing mortgage

    Fees or costs during the application process

    7

  42. Improper use of your report

    Credit inquiries on your report that you don't recognize

    5

  43. Unable to get your credit report or credit score

    Other problem getting your report or credit score

    5

  44. Problem with a company's investigation into an existing problem

    Problem with personal statement of dispute

    4

  45. Problem with a credit reporting company's investigation into an existing problem

    Their investigation did not fix an error on your report

    4

  46. Closing on a mortgage

    Setting up an escrow account for taxes and insurance

    3

  47. Problem with a company's investigation into an existing problem

    Difficulty submitting a dispute or getting information about a dispute over the phone

    3

  48. Problem with a company's investigation into an existing problem

    Was not notified of investigation status or results

    3

  49. Problem with a credit reporting company's investigation into an existing problem

    Difficulty submitting a dispute or getting information about a dispute over the phone

    2

  50. Problem with a credit reporting company's investigation into an existing problem

    Problem with personal statement of dispute

    2

  51. Credit monitoring or identity theft protection services

    Problem canceling credit monitoring or identify theft protection service

    1

  52. Improper use of your report

    Received unsolicited financial product or insurance offers after opting out

    1

  53. Incorrect information on your report

    Personal information incorrect

    1

  54. Problem with credit report or credit score

    Incorrect information on your report

    1

States

  1. California

    7,060

  2. Florida

    4,418

  3. Georgia

    2,109

  4. New York

    2,048

  5. Texas

    1,782

View all states (60)

  1. New Jersey

    1,650

  2. Maryland

    1,373

  3. North Carolina

    1,255

  4. Illinois

    1,190

  5. Virginia

    1,148

  6. Michigan

    1,013

  7. Pennsylvania

    991

  8. Arizona

    899

  9. Washington

    836

  10. Massachusetts

    796

  11. Ohio

    675

  12. Nevada

    549

  13. Colorado

    543

  14. Connecticut

    522

  15. Tennessee

    494

  16. Missouri

    489

  17. Oregon

    433

  18. None

    425

  19. South Carolina

    384

  20. Minnesota

    335

  21. Wisconsin

    313

  22. New Hampshire

    244

  23. Indiana

    238

  24. Alabama

    232

  25. Louisiana

    223

  26. District of Columbia

    203

  27. Utah

    199

  28. Hawaii

    189

  29. Delaware

    177

  30. Kentucky

    175

  31. Oklahoma

    155

  32. Kansas

    150

  33. Arkansas

    145

  34. New Mexico

    143

  35. Maine

    136

  36. Mississippi

    126

  37. Idaho

    98

  38. Rhode Island

    92

  39. Iowa

    80

  40. Montana

    51

  41. Vermont

    50

  42. Nebraska

    49

  43. Alaska

    46

  44. West Virginia

    37

  45. Wyoming

    27

  46. South Dakota

    15

  47. North Dakota

    13

  48. AE

    12

  49. AP

    11

  50. Puerto Rico

    8

  51. Guam

    3

  52. Federated States of Micronesia

    2

  53. Northern Mariana Islands

    2

  54. U.S. Virgin Islands

    2

  55. MH

    1

Company response

  1. Closed with explanation

    29,577

  2. Closed with non-monetary relief

    5,155

  3. Closed with monetary relief

    1,702

  4. Closed

    594

  5. In progress

    35

  6. Untimely response

    1

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    36,912

  2. No

    152

How to read these figures

CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology