HMDA records
245,091
2025
Public institution profile · Bank · Not a recommendation
Bank of America, National Association
BankCharlotte, NCActive
FDIC certificate 3510
Data observedAugust 3, 2026Section records may have different source dates.
- Public-source data
- Source-linked records
- No paid lender rankings
- See methodology
- Correct the record
Identifiers, verification, and corrections
Stable identifiers
Publication-authorized verified identifiers only. Missing applicable identifiers are shown as unpublished verified matches, not as a finding that no record exists.
- FDIC certificate
- 3510
- company ID
- Not published — no verified match
More identifiers
- Federal Reserve
- 480228
- OCC charter number
- 13044
- Not published — no verified match
- Official website
- https://www.bankofamerica.com
Verify at FDICVerify at FFIEC NIC / regulator
Identity verified through FDIC; additional sources pendingVerification describes the U.S. Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology
Profile notes
This is a descriptive public-record research profile. It is not a recommendation, eligibility decision, product assessment, or rate quote.
Data correction
Institutions or readers may request review when a published field differs from an official source. Provide the relevant official source URL with the request.
Request a correctionAt a glance
- Institution type
- Bank
- Status
- Active
- Headquarters
- Charlotte, NC
- HMDA activity
- Published activity year 2025
- Listed branch locations
- 3,612
- Complaint records
- CFPB search status is not currently available.
- CRA examinations
- No published CRA result found
- Institution history
- 117 published events
What USMI publishes
Public records USMI has matched to this institution. The sections below keep the evidence, the source, and that section's date together.
- Institution type
- Bank
- Status
- Active
- Headquarters
- Charlotte, NC
- activity
- Published activity year 2025
- Listed branch locations
- 3,612
- Complaint records
- CFPB search status is not currently available.
- CRA examinations
- No published CRA result found
- Institution history
- 117 published events
Mortgage FAQ: How can I check whether a company or person can make or broker mortgage loans? This is general mortgage education, not a finding about this institution.
What this profile is not
- Not a lender recommendation or ranking.
- Not a mortgage rate sheet or quote.
- Not an underwriting, approval, or eligibility decision.
- Not proof of an NMLS license unless a verified NMLS company ID/source is specifically published.
- Not a complaint-resolution channel.
- Missing source blocks do not establish that an institution lacks an activity, identifier, license or regulatory record.
HMDA
Mortgage activity
Reported records for the selected year. These figures are not a lender score.
245,091reported records
88,530reported originations
2025 reported mortgage activity. Source: HMDA.
HMDA2025The year selector below shows each published activity year.
activity
Mortgage activity reported in HMDA. Public HMDA records are available for 2018–2025.
Geographynationwide
HMDA source observed2026-08-09
Loan originations
88,530
2025
Denials
72,920
2025
Withdrawals
18,891
2025
Denial rate among decisioned applications
44.7%
2025
Annual history
Scroll sideways to review every HMDA column.
| Year | HMDA records | Originations | Approved but not accepted | Denials | Withdrawals | Denial rate |
|---|---|---|---|---|---|---|
| 2025 | 245,091 | 88,530 | 1,661 | 72,920 | 18,891 | 44.7% |
| 2024 | 233,637 | 83,165 | 4,180 | 80,920 | 13,639 | 48.1% |
| 2023 | 271,974 | 91,846 | 4,801 | 125,153 | 14,189 | 56.4% |
| 2022 | 348,961 | 121,486 | 6,472 | 144,291 | 27,678 | 53.0% |
| 2021 | 368,728 | 172,270 | 10,266 | 110,301 | 34,544 | 37.7% |
| 2020 | 373,621 | 184,118 | 14,875 | 115,301 | 31,291 | 36.7% |
| 2019 | 466,552 | 214,601 | 13,470 | 156,169 | 36,270 | 40.6% |
| 2018 | 462,401 | 192,779 | 11,839 | 172,850 | 29,566 | 45.8% |
Detailed activity
Loan type and purpose
| Category | HMDA records |
|---|---|
| Conventional | 239,859 |
| FHA | 5,054 |
| VA | 175 |
| RHS / FSA | 3 |
| Home purchase | 66,710 |
| Home improvement | 83,744 |
| Refinancing | 38,791 |
| Cash-out refinancing | 4,126 |
State reporting
52 states / territories reported
How to read these figures
HMDA records include applications, originations, purchased loans and other reportable actions. The total number of HMDA records is not the same as the number of mortgages originated. The displayed denial rate uses decisioned applications: originations, approved but not accepted, and denials.
CFPB
CFPB consumer submissions
Complaints are consumer submissions and are not findings of wrongdoing.
CFPBComplaint coverage dates are shown with the records. They are not the profile observed date.
CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Total CFPB mortgage complaint records
37,064
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2012 | 812 |
| 2013 | 12,404 |
| 2014 | 5,819 |
| 2015 | 4,584 |
| 2016 | 3,988 |
| 2017 | 2,347 |
| 2018 | 1,359 |
| 2019 | 890 |
| 2020 | 1,181 |
| 2021 | 971 |
| 2022 | 777 |
| 2023 | 527 |
| 2024 | 500 |
| 2025 | 534 |
| 2026 | 371 |
Leading issues
Loan modification,collection,foreclosure
None
17,593
Loan servicing, payments, escrow account
None
6,950
Trouble during payment process
None
2,944
Struggling to pay mortgage
None
2,010
Application, originator, mortgage broker
None
1,910
View all issues (59)
Applying for a mortgage or refinancing an existing mortgage
None
1,059
Settlement process and costs
None
1,032
Credit decision / Underwriting
None
647
Closing on a mortgage
None
633
Other
None
479
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
175
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
166
Struggling to pay mortgage
Foreclosure
159
Trouble during payment process
Escrow, taxes, or insurance
131
Trouble during payment process
Payment process
124
Incorrect information on your report
Account status incorrect
101
Applying for a mortgage or refinancing an existing mortgage
Application denials
98
Struggling to pay mortgage
Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
72
Applying for a mortgage or refinancing an existing mortgage
Trying to communicate with the company to fix an issue with the application process
59
Closing on a mortgage
Trying to communicate with the company to fix an issue with the loan closing
52
Incorrect information on your report
Account information incorrect
48
Applying for a mortgage or refinancing an existing mortgage
Delays in the application process
46
Trouble during payment process
Loan sold or transferred to another company
43
Trouble during payment process
Fees charged
42
Trouble during payment process
Paying off the loan
37
Struggling to pay mortgage
An existing modification, forbearance plan, short sale, or other loss mitigation relief
34
Closing on a mortgage
Delays with the closing process
31
Closing on a mortgage
Closing disclosure or other related disclosures
30
Trouble during payment process
Lien release
30
Closing on a mortgage
Changes in loan terms during or after closing
29
Applying for a mortgage or refinancing an existing mortgage
Changes in loan terms during the application process
28
Problem with a credit reporting company's investigation into an existing problem
Investigation took more than 30 days
27
Incorrect information on your report
Information belongs to someone else
26
Applying for a mortgage or refinancing an existing mortgage
Confusing or misleading advertising or marketing
23
Incorrect information on your report
Information is missing that should be on the report
21
Incorrect information on your report
Public record information inaccurate
21
Trouble during payment process
Interest rate
21
Closing on a mortgage
Fees or costs after closing
14
Improper use of your report
Reporting company used your report improperly
14
Problem with a company's investigation into an existing problem
Their investigation did not fix an error on your report
13
Applying for a mortgage or refinancing an existing mortgage
Loan estimate or other related disclosures
11
Trouble during payment process
Private mortgage insurance (PMI)
11
Incorrect information on your report
Old information reappears or never goes away
10
Applying for a mortgage or refinancing an existing mortgage
Negative impact of inaccurate appraisal
9
Problem with fraud alerts or security freezes
None
9
Applying for a mortgage or refinancing an existing mortgage
Fees or costs during the application process
7
Improper use of your report
Credit inquiries on your report that you don't recognize
5
Unable to get your credit report or credit score
Other problem getting your report or credit score
5
Problem with a company's investigation into an existing problem
Problem with personal statement of dispute
4
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report
4
Closing on a mortgage
Setting up an escrow account for taxes and insurance
3
Problem with a company's investigation into an existing problem
Difficulty submitting a dispute or getting information about a dispute over the phone
3
Problem with a company's investigation into an existing problem
Was not notified of investigation status or results
3
Problem with a credit reporting company's investigation into an existing problem
Difficulty submitting a dispute or getting information about a dispute over the phone
2
Problem with a credit reporting company's investigation into an existing problem
Problem with personal statement of dispute
2
Credit monitoring or identity theft protection services
Problem canceling credit monitoring or identify theft protection service
1
Improper use of your report
Received unsolicited financial product or insurance offers after opting out
1
Incorrect information on your report
Personal information incorrect
1
Problem with credit report or credit score
Incorrect information on your report
1
States
California
7,060
Florida
4,418
Georgia
2,109
New York
2,048
Texas
1,782
View all states (60)
New Jersey
1,650
Maryland
1,373
North Carolina
1,255
Illinois
1,190
Virginia
1,148
Michigan
1,013
Pennsylvania
991
Arizona
899
Washington
836
Massachusetts
796
Ohio
675
Nevada
549
Colorado
543
Connecticut
522
Tennessee
494
Missouri
489
Oregon
433
None
425
South Carolina
384
Minnesota
335
Wisconsin
313
New Hampshire
244
Indiana
238
Alabama
232
Louisiana
223
District of Columbia
203
Utah
199
Hawaii
189
Delaware
177
Kentucky
175
Oklahoma
155
Kansas
150
Arkansas
145
New Mexico
143
Maine
136
Mississippi
126
Idaho
98
Rhode Island
92
Iowa
80
Montana
51
Vermont
50
Nebraska
49
Alaska
46
West Virginia
37
Wyoming
27
South Dakota
15
North Dakota
13
AE
12
AP
11
Puerto Rico
8
Guam
3
Federated States of Micronesia
2
Northern Mariana Islands
2
U.S. Virgin Islands
2
MH
1
Company response
Closed with explanation
29,577
Closed with non-monetary relief
5,155
Closed with monetary relief
1,702
Closed
594
In progress
35
Untimely response
1
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
36,912
No
152
How to read these figures
Complaint volume is context. It is affected by company size, servicing volume, time in market and consumer awareness. It is not proof of wrongdoing. CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. U.S. Mortgage Index does not treat complaint allegations as independently verified facts.
Learn more: What can I do if I think a mortgage lender discriminated against me? This is general mortgage education, not a finding about this institution.
Regulatory records
Regulatory & institutional records
Only records that apply to this institution are shown. Identifiers stay as published.
FFIEC NICAugust 19, 2026Observed date for the NIC institution record.
Institution identity
FDIC BankFind baseline
FDIC-reported identity and institutional fields from the public BankFind record. These values are not described as current or real-time.
- Legal name
- Bank of America, National Association
- Display name
- Bank of America, National Association
- Institution status
- Active
- FDIC insured
- Yes
- FDIC insured since
- January 1, 1934
- Established date
- October 17, 1904
- Charter class
- National bank, member of the Federal Reserve System (FRS)
- Primary federal regulator
- Office of the Comptroller of the Currency
- Headquarters
- Charlotte, NC, 28202, United States
- FDIC certificate number
- 3510
- Federal Reserve
- 480228
- OCC charter number
- 13044
- Domestic location count
- 3,610
- Source observed
- August 3, 2026
Regulatory information
Regulatory profile
Public FFIEC NIC and CRA records for this institution, presented as source-backed regulatory context rather than a score or recommendation.
Regulatory identity
- Institution status
- ACTIVE
- Primary federal regulator
- OCC
- Institution type
- National Bank
- Primary activity
- NAICS 52211
- FDIC certificate
- 3510
- Federal Reserve
- 480228
- B4TYDEB6GKMZO031MB27
- Headquarters
- 100 North Tryon Street, Suite 170, Charlotte, NC, 28202, United States
- Primary deposit insurer
- Deposit Insurance Fund (DIF)
- Source observed
- August 19, 2026
Community Reinvestment Act (CRA)
No published CRA result found. This does not establish that no record exists elsewhere. It means USMI does not currently have a published matching result for this profile.
This information reflects Community Reinvestment Act examination ratings reported by the cited official source. It is not a US Mortgage Index rating, recommendation, or assessment of the institution.
Formal hierarchy
FFIEC NIC hierarchy rows
1,018
Showing 1 through 25 of 1,018 relationship records
FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.
Additional profile fields
Fields below supplement the primary source baseline and are shown only when present on the public profile.
- Entity type
- FDIC-insured national bank
Locations
Branch and office locations
Start with the published count and primary location. Search stays paged so the first view stays readable.
FFIEC NIC branchesAugust 19, 2026Branch rows are paged. Filters stay in the page address.
Branch locations
Listed locations from FFIEC NIC. Counts use the published branch record, not a store locator.
Branch network
Listed locations
3,612
Showing 3,301 through 3,350 of 3,612 listed locations
Scroll sideways to see every branch column.
| Branch | Address | City | State | Postal code |
|---|---|---|---|---|
| DELLCREST CENTER | 1854 South WW White Road | San Antonio | TX | 78220 |
| ENCINO PARK BRANCH | 20902 US Highway 281 North | San Antonio | TX | 78258 |
| HARLANDALE BRANCH | 111 Rayburn DR | San Antonio | TX | 78221 |
| HILDEBRAND BRANCH | 3500 San Pedro Ave | San Antonio | TX | 78212 |
| I-10 AND BOERNE STAGE BRANCH | 24523 W Interstate 10 | San Antonio | TX | 78257 |
| LOOP 1604/BANDERA BRANCH | 11658 Bandera Road | San Antonio | TX | 78250 |
| MCCRELESS BRANCH | 3700 S New Braunfels Ave | San Antonio | TX | 78223 |
| MEDICAL CENTER BRANCH | 7333 Wurzbach RD | San Antonio | TX | 78229 |
| MILITARY / HUEBNER BRANCH | 14515 NW Military Highway | San Antonio | TX | 78231 |
| NORTHERN HILLS BKG CTR | 12303 Nacogdoches RD | San Antonio | TX | 78217 |
| PWM SAN ANTONIO BRANCH | 1803 Broadway Street | San Antonio | TX | 78215 |
| SAN ANTONIO NORTHWEST BRANCH | 1703 Vance Jackson RD | San Antonio | TX | 78213 |
| SW MILITARY DR AND SOMERSET RD BRANCH | 3211 SW Military Drive | San Antonio | TX | 78211 |
| THOUSAND OAKS BRANCH | 2903 Thousand Oaks DR | San Antonio | TX | 78247 |
| WALZEM WINDCREST BRANCH | 5101 E Walzem RD | San Antonio | TX | 78218 |
| WESTOVER HILLS BRANCH | 8235 State Highway 151 | San Antonio | TX | 78245 |
| SAN JUAN CORNERS BRANCH | 1701 East Expressway 83 | San Juan | TX | 78589 |
| SAN MARCOS BRANCH | 308 E Hopkins ST | San Marcos | TX | 78666 |
| SCHERTZ BRANCH | 17460 Interstate 35 N Ste 300 | Schertz | TX | 78154 |
| SEGUIN BANKING CENTER | 210 West Court Street | Seguin | TX | 78155 |
| NORTHWEST GATEWAY PLAZA BRANCH | 3100 East Southlake Boulevard | Southlake | TX | 76092 |
| KLEINWOOD BRANCH | 16807 Stuebner Airline Road | Spring | TX | 77379 |
| KUYKENDAHL BANKING STORE BRANCH | 5938 FM 2920 | Spring | TX | 77388 |
| LAKE WOODLANDS BRANCH | 1255 Lake Woodlands Drive | Spring | TX | 77380 |
| LEGENDS RANCH BRANCH | 3459 Rayford RD | Spring | TX | 77386 |
| LOUETTA BANKING CENTER BRANCH | 140 E Louetta RD | Spring | TX | 77373 |
| WOODLANDS PARKWAY BRANCH | 6607 Woodlands Parkway | Spring | TX | 77382 |
| WOODWINDS BRANCH | 125 Sawdust RD | Spring | TX | 77380 |
| STAFFORD BANKING CENTER | 11739 W Bellfort ST | Stafford | TX | 77477 |
| FIRST COLONY BRANCH | 1212 Highway 6 | Sugar Land | TX | 77478 |
| HWY 59/GRAND BRANCH | 17550 W Grand Parkway | Sugar Land | TX | 77479 |
| NEW TERRITORY BRANCH | 5750 New Territory Blvd | Sugar Land | TX | 77479 |
| SUGAR LAND BRANCH | 4710 Highway 6 | Sugar Land | TX | 77479 |
| SOUTHWEST TEMPLE BRANCH | 3405 South 31st Street | Temple | TX | 76502 |
| HIGHWAY 121 AND JOSEY LANE BRANCH | 4700 State Highway 121 | The Colony | TX | 75056 |
| AUGUSTA PINES BRANCH | 24200 Kuykendahl RD | Tomball | TX | 77375 |
| SPRING CYPRESS BRANCH | 22617 Tomball Pkwy | Tomball | TX | 77375 |
| TOMBALL BKG CTR BR | 1431 Graham DR | Tomball | TX | 77375 |
| GRANDE TYLER BRANCH | 6101 S Broadway Ave | Tyler | TX | 75703 |
| SOUTHEAST TYLER BRANCH | 3301 Golden Road | Tyler | TX | 75701 |
| RANDOLPH BR | 3000 Pat Booker Rd. | Universal City | TX | 78148 |
| LAKE AIR BRANCH | 1100 N. Valley Mills Drive | Waco | TX | 76710 |
| MIDWAY BRANCH | 401 Hewitt DR | Waco | TX | 76712 |
| WAXAHACHIE BRANCH | 401 N Highway 77 Ste 20 | Waxahachie | TX | 75165 |
| WYLIE BRANCH | 1301 W FM 544 | Wylie | TX | 75098 |
| AMERICAN FORK BRANCH | 496 N 900 W | American Fork | UT | 84003-5232 |
| CENTERVILLE BRANCH | 782 West Parrish Lane | Centerville | UT | 84014 |
| CLINTON BRANCH | 1917 W 1800 North Ste B | Clinton | UT | 84015-8557 |
| DRAPER BRANCH | 1222 E Draper Pkwy | Draper | UT | 84020 |
| FARMINGTON BRANCH | 423 N Cabelas DR | Farmington | UT | 84025-5644 |
FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.
History
Institution history
Events are listed by date. The source event type is kept with the record.
HistoryAugust 19, 2026Event dates come from the source row. The observed date is when USMI reviewed the file.
Institution history
History events from FFIEC NIC, newest first. USMI does not add a merger or failure narrative.
Institutional history
FFIEC NIC history events
117
Showing 1 through 25 of 117 history events
| Event date | Event type | Related institution |
|---|---|---|
| March 31, 2020 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| October 1, 2014 | Charter Discontinued (Merger or Purchase & Assumption) | FIA CARD SERVICES, NATIONAL ASSOCIATION |
| April 1, 2013 | Charter Discontinued (Merger or Purchase & Assumption) | BANK OF AMERICA RHODE ISLAND, NATIONAL ASSOCIATION |
| April 1, 2013 | Charter Discontinued (Merger or Purchase & Assumption) | BANK OF AMERICA OREGON, NATIONAL ASSOCIATION |
| July 1, 2011 | Charter Discontinued (Merger or Purchase & Assumption) | BAC HOME LOANS SERVICING, LP |
| July 1, 2011 | Charter Discontinued (Merger or Purchase & Assumption) | MERRILL LYNCH CREDIT CORPORATION |
| October 1, 2010 | Charter Discontinued (Merger or Purchase & Assumption) | MERRILL LYNCH COMMERCIAL FINANCE CORP. |
| November 2, 2009 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| July 1, 2009 | Charter Discontinued (Merger or Purchase & Assumption) | MERRILL LYNCH BANK USA |
| April 27, 2009 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| October 17, 2008 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| October 17, 2008 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| June 30, 2008 | Charter Discontinued (Merger or Purchase & Assumption) | BANK OF AMERICA GEORGIA, NATIONAL ASSOCIATION |
| May 30, 2008 | Charter Discontinued (Merger or Purchase & Assumption) | USTRUST TECHNOLOGY AND SUPPORT SERVICES, INC. |
| February 22, 2008 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| September 22, 2006 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| June 13, 2005 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| June 30, 2004 | Charter Discontinued (Merger or Purchase & Assumption) | BANK OF AMERICA TECHNOLOGY AND OPERATIONS, INC. |
| December 31, 2003 | Charter Discontinued (Merger or Purchase & Assumption) | WINNEBAGO ACCEPTANCE CORPORATION |
| December 31, 2003 | Charter Discontinued (Merger or Purchase & Assumption) | SEA RAY CREDIT CORPORATION |
| December 31, 2003 | Charter Discontinued (Merger or Purchase & Assumption) | BANC OF AMERICA SPECIALITY FINANCE, INC. |
| December 31, 2003 | Charter Discontinued (Merger or Purchase & Assumption) | FLEETWOOD CREDIT CORP. |
| April 15, 2003 | Charter Discontinued (Merger or Purchase & Assumption) | BA MORTGAGE, LLC |
| May 31, 2001 | Charter Discontinued (Merger or Purchase & Assumption) | NATIONSBANK TRUST COMPANY OF NEW YORK |
| December 2, 1999 | Charter Discontinued (Merger or Purchase & Assumption) | — |
These events are shown as reported by the FFIEC NIC source and are not independent legal conclusions.
FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.
SourcesEach source keeps its own observed date. Dates are not combined into one profile date.
Sources & methodology
Sources are shown as recorded in the published public views. Observed dates describe when a public record was reviewed, not a real-time update.
FDIC BankFind
Source reviewed2026-08-03
Limitation
FDIC fields describe the institution record USMI reviewed. They are not a recommendation or a real-time license check.
CFPB Consumer Complaint Database search
Source reviewed2026-08-03
Limitation
Complaint records are consumer submissions. A complaint is not proof of wrongdoing, and absence from this profile is not proof that no complaint exists elsewhere.
HMDA modified LAR
Source reviewed2026-08-03
Limitation
HMDA counts describe reported records for the published geography and year. They are not a quality score or a market-rank.
FFIEC NIC institution profile
Source reviewed2026-08-19
Limitation
The observed date is when USMI reviewed the public NIC record. It is not a real-time status feed.
FFIEC NIC branches
Source reviewed2026-08-19
Limitation
Branch rows are FFIEC NIC listed locations, not a consumer-facing store locator.
FFIEC NIC organizational hierarchy
Source reviewed2026-08-19
Limitation
Hierarchy rows are the FFIEC-reported structure. They are not a complete legal-ownership opinion and they are not branch locations.
FFIEC NIC institution history
Source reviewed2026-08-19
Limitation
History events are shown as reported by FFIEC NIC. USMI does not add a merger or failure narrative.