HMDA records
245,091
2025
Public institution profile · Bank · Not a recommendation
BankCharlotte, NCActive
FDIC certificate 3510
Data observedAugust 3, 2026Section records may have different source dates.
Publication-authorized verified identifiers only. Missing applicable identifiers are shown as unpublished verified matches, not as a finding that no record exists.
Verify at FDICVerify at FFIEC NIC / regulator
Identity verified through FDIC; additional sources pendingVerification describes the U.S. Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology
Profile notes
This is a descriptive public-record research profile. It is not a recommendation, eligibility decision, product assessment, or rate quote.
Institutions or readers may request review when a published field differs from an official source. Provide the relevant official source URL with the request.
Request a correctionPublic records USMI has matched to this institution. The sections below keep the evidence, the source, and that section's date together.
Mortgage FAQ: How can I check whether a company or person can make or broker mortgage loans? This is general mortgage education, not a finding about this institution.
HMDA
Reported records for the selected year. These figures are not a lender score.
245,091reported records
88,530reported originations
2025 reported mortgage activity. Source: HMDA.
HMDA2025The year selector below shows each published activity year.
Mortgage activity reported in HMDA. Public HMDA records are available for 2018–2025.
Geographynationwide
HMDA source observed2026-08-09
HMDA records
245,091
2025
Loan originations
88,530
2025
Denials
72,920
2025
Withdrawals
18,891
2025
Denial rate among decisioned applications
44.7%
2025
Scroll sideways to review every HMDA column.
| Year | HMDA records | Originations | Approved but not accepted | Denials | Withdrawals | Denial rate |
|---|---|---|---|---|---|---|
| 2025 | 245,091 | 88,530 | 1,661 | 72,920 | 18,891 | 44.7% |
| 2024 | 233,637 | 83,165 | 4,180 | 80,920 | 13,639 | 48.1% |
| 2023 | 271,974 | 91,846 | 4,801 | 125,153 | 14,189 | 56.4% |
| 2022 | 348,961 | 121,486 | 6,472 | 144,291 | 27,678 | 53.0% |
| 2021 | 368,728 | 172,270 | 10,266 | 110,301 | 34,544 | 37.7% |
| 2020 | 373,621 | 184,118 | 14,875 | 115,301 | 31,291 | 36.7% |
| 2019 | 466,552 | 214,601 | 13,470 | 156,169 | 36,270 | 40.6% |
| 2018 | 462,401 | 192,779 | 11,839 | 172,850 | 29,566 | 45.8% |
| Category | HMDA records |
|---|---|
| Conventional | 239,859 |
| FHA | 5,054 |
| VA | 175 |
| RHS / FSA | 3 |
| Home purchase | 66,710 |
| Home improvement | 83,744 |
| Refinancing | 38,791 |
| Cash-out refinancing | 4,126 |
52 states / territories reported
HMDA records include applications, originations, purchased loans and other reportable actions. The total number of HMDA records is not the same as the number of mortgages originated. The displayed denial rate uses decisioned applications: originations, approved but not accepted, and denials.
CFPB
Complaints are consumer submissions and are not findings of wrongdoing.
CFPBComplaint coverage dates are shown with the records. They are not the profile observed date.
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Total CFPB mortgage complaint records
37,064
Coverage start
December 1, 2012
Data through
August 20, 2026
| Year | Complaint records |
|---|---|
| 2012 | 812 |
| 2013 | 12,404 |
| 2014 | 5,819 |
| 2015 | 4,584 |
| 2016 | 3,988 |
| 2017 | 2,347 |
| 2018 | 1,359 |
| 2019 | 890 |
| 2020 | 1,181 |
| 2021 | 971 |
| 2022 | 777 |
| 2023 | 527 |
| 2024 | 500 |
| 2025 | 534 |
| 2026 | 371 |
Loan modification,collection,foreclosure
None
17,593
Loan servicing, payments, escrow account
None
6,950
Trouble during payment process
None
2,944
Struggling to pay mortgage
None
2,010
Application, originator, mortgage broker
None
1,910
Applying for a mortgage or refinancing an existing mortgage
None
1,059
Settlement process and costs
None
1,032
Credit decision / Underwriting
None
647
Closing on a mortgage
None
633
Other
None
479
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
175
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
166
Struggling to pay mortgage
Foreclosure
159
Trouble during payment process
Escrow, taxes, or insurance
131
Trouble during payment process
Payment process
124
Incorrect information on your report
Account status incorrect
101
Applying for a mortgage or refinancing an existing mortgage
Application denials
98
Struggling to pay mortgage
Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
72
Applying for a mortgage or refinancing an existing mortgage
Trying to communicate with the company to fix an issue with the application process
59
Closing on a mortgage
Trying to communicate with the company to fix an issue with the loan closing
52
Incorrect information on your report
Account information incorrect
48
Applying for a mortgage or refinancing an existing mortgage
Delays in the application process
46
Trouble during payment process
Loan sold or transferred to another company
43
Trouble during payment process
Fees charged
42
Trouble during payment process
Paying off the loan
37
Struggling to pay mortgage
An existing modification, forbearance plan, short sale, or other loss mitigation relief
34
Closing on a mortgage
Delays with the closing process
31
Closing on a mortgage
Closing disclosure or other related disclosures
30
Trouble during payment process
Lien release
30
Closing on a mortgage
Changes in loan terms during or after closing
29
Applying for a mortgage or refinancing an existing mortgage
Changes in loan terms during the application process
28
Problem with a credit reporting company's investigation into an existing problem
Investigation took more than 30 days
27
Incorrect information on your report
Information belongs to someone else
26
Applying for a mortgage or refinancing an existing mortgage
Confusing or misleading advertising or marketing
23
Incorrect information on your report
Information is missing that should be on the report
21
Incorrect information on your report
Public record information inaccurate
21
Trouble during payment process
Interest rate
21
Closing on a mortgage
Fees or costs after closing
14
Improper use of your report
Reporting company used your report improperly
14
Problem with a company's investigation into an existing problem
Their investigation did not fix an error on your report
13
Applying for a mortgage or refinancing an existing mortgage
Loan estimate or other related disclosures
11
Trouble during payment process
Private mortgage insurance (PMI)
11
Incorrect information on your report
Old information reappears or never goes away
10
Applying for a mortgage or refinancing an existing mortgage
Negative impact of inaccurate appraisal
9
Problem with fraud alerts or security freezes
None
9
Applying for a mortgage or refinancing an existing mortgage
Fees or costs during the application process
7
Improper use of your report
Credit inquiries on your report that you don't recognize
5
Unable to get your credit report or credit score
Other problem getting your report or credit score
5
Problem with a company's investigation into an existing problem
Problem with personal statement of dispute
4
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report
4
Closing on a mortgage
Setting up an escrow account for taxes and insurance
3
Problem with a company's investigation into an existing problem
Difficulty submitting a dispute or getting information about a dispute over the phone
3
Problem with a company's investigation into an existing problem
Was not notified of investigation status or results
3
Problem with a credit reporting company's investigation into an existing problem
Difficulty submitting a dispute or getting information about a dispute over the phone
2
Problem with a credit reporting company's investigation into an existing problem
Problem with personal statement of dispute
2
Credit monitoring or identity theft protection services
Problem canceling credit monitoring or identify theft protection service
1
Improper use of your report
Received unsolicited financial product or insurance offers after opting out
1
Incorrect information on your report
Personal information incorrect
1
Problem with credit report or credit score
Incorrect information on your report
1
California
7,060
Florida
4,418
Georgia
2,109
New York
2,048
Texas
1,782
New Jersey
1,650
Maryland
1,373
North Carolina
1,255
Illinois
1,190
Virginia
1,148
Michigan
1,013
Pennsylvania
991
Arizona
899
Washington
836
Massachusetts
796
Ohio
675
Nevada
549
Colorado
543
Connecticut
522
Tennessee
494
Missouri
489
Oregon
433
None
425
South Carolina
384
Minnesota
335
Wisconsin
313
New Hampshire
244
Indiana
238
Alabama
232
Louisiana
223
District of Columbia
203
Utah
199
Hawaii
189
Delaware
177
Kentucky
175
Oklahoma
155
Kansas
150
Arkansas
145
New Mexico
143
Maine
136
Mississippi
126
Idaho
98
Rhode Island
92
Iowa
80
Montana
51
Vermont
50
Nebraska
49
Alaska
46
West Virginia
37
Wyoming
27
South Dakota
15
North Dakota
13
AE
12
AP
11
Puerto Rico
8
Guam
3
Federated States of Micronesia
2
Northern Mariana Islands
2
U.S. Virgin Islands
2
MH
1
Closed with explanation
29,577
Closed with non-monetary relief
5,155
Closed with monetary relief
1,702
Closed
594
In progress
35
Untimely response
1
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
36,912
No
152
Complaint volume is context. It is affected by company size, servicing volume, time in market and consumer awareness. It is not proof of wrongdoing. CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. U.S. Mortgage Index does not treat complaint allegations as independently verified facts.
Learn more: What can I do if I think a mortgage lender discriminated against me? This is general mortgage education, not a finding about this institution.
Regulatory records
Only records that apply to this institution are shown. Identifiers stay as published.
FFIEC NICAugust 19, 2026Observed date for the NIC institution record.
FDIC-reported identity and institutional fields from the public BankFind record. These values are not described as current or real-time.
Public FFIEC NIC and CRA records for this institution, presented as source-backed regulatory context rather than a score or recommendation.
This information reflects Community Reinvestment Act examination ratings reported by the cited official source. It is not a US Mortgage Index rating, recommendation, or assessment of the institution.
FFIEC NIC hierarchy rows
1,018
Showing 1 through 25 of 1,018 relationship records
FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.
Fields below supplement the primary source baseline and are shown only when present on the public profile.
Locations
Start with the published count and primary location. Search stays paged so the first view stays readable.
FFIEC NIC branchesAugust 19, 2026Branch rows are paged. Filters stay in the page address.
Listed locations from FFIEC NIC. Counts use the published branch record, not a store locator.
Listed locations
3,612
Showing 51 through 100 of 3,612 listed locations
Scroll sideways to see every branch column.
| Branch | Address | City | State | Postal code |
|---|---|---|---|---|
| SUPERSTITION SPRINGS BRANCH | 1210 S Power RD | Mesa | AZ | 85206 |
| LAKE PLEASANT TOWNE CENTER BRANCH | 25260 North Lake Pleasant Pkwy | Peoria | AZ | 85383 |
| 16TH & MORTEN BRANCH | 7579 North 16th Street | Phoenix | AZ | 85020-4601 |
| 16TH AND OSBORN BRANCH | 3334 North 16th Street | Phoenix | AZ | 85016-7106 |
| 19TH & GLENDALE BRANCH | 1815 West Glendale Avenue | Phoenix | AZ | 85021-1673 |
| 19TH & THUNDERBIRD BRANCH | 1910 West Thunderbird Road | Phoenix | AZ | 85023 |
| 20TH & CAMELBACK BRANCH | 1950 East Camelback Road | Phoenix | AZ | 85016-4110 |
| 24TH STREET & BASELINE BRANCH | 2080 East Baseline RD | Phoenix | AZ | 85042-6906 |
| 40TH & BROADWAY BRANCH | 3930 East Broadway Road | Phoenix | AZ | 85040-2926 |
| 44TH & CAMELBACK BRANCH | 4402 East Camelback Road | Phoenix | AZ | 85018-2899 |
| 44TH STREET AND THOMAS BRANCH | 2902 North 44th Street | Phoenix | AZ | 85018 |
| 48TH & RAY BRANCH | 4741 East Ray Road | Phoenix | AZ | 85044 |
| 7TH & BELL BRANCH | 605 East Bell Road | Phoenix | AZ | 85022 |
| 7TH AVENUE AND SOUTHERN BRANCH | 6026 S 7th Avenue | Phoenix | AZ | 85041 |
| 83RD & LOWER BUCKEYE BANKING CENTER | 2640 South 83rd Avenue | Phoenix | AZ | 85043 |
| BELL ROAD AND BLACK CANYON BRANCH | 2903 West Bell Road | Phoenix | AZ | 85053 |
| DESERT RIDGE BRANCH | 21001 North Tatum Boulevard 90 | Phoenix | AZ | 85050 |
| DESERT SKY BRANCH | 7723 West Thomas Road | Phoenix | AZ | 85033-5446 |
| I-17 & CAREFREE HIGHWAY BANKING CENTER | 3110 West Carefree Highway | Phoenix | AZ | 85086 |
| I-17 & HAPPY VALLEY BRANCH | 2501 W Happy Valley Road Ste 46 | Phoenix | AZ | 85085 |
| MARYVALE OFFICE | 5401 West Indian School Road | Phoenix | AZ | 85031 |
| METROCENTER BRANCH | 10459 North 28th Drive | Phoenix | AZ | 85051-1597 |
| PARADISE VALLEY/TATUM BRANCH | 13008 North Tatum Boulevard | Phoenix | AZ | 85032-6816 |
| PARK CENTRAL BRANCH | 3030 North Central Avenue | Phoenix | AZ | 85012-2770 |
| SPECTRUM MALL BRANCH | 5755 North 19th Avenue | Phoenix | AZ | 85015-2460 |
| TATUM AND BELL BRANCH | 16851 North Tatum Boulevard | Phoenix | AZ | 85032 |
| TATUM AND SHEA BRANCH | 4647 E. Shea Boulevard | Phoenix | AZ | 85028 |
| WEST MC DOWELL BRANCH | 4230 W Mcdowell RD | Phoenix | AZ | 85009-2008 |
| PRESCOTT/WILLOW CREEK BRANCH | 1030 Willow Creek Road | Prescott | AZ | 86301 |
| PRESCOTT VALLEY BRANCH | 7490 East State Route 69 | Prescott Valley | AZ | 86314-2243 |
| POWER & QUEEN CREEK BRANCH | 8463 South Power Road | Queen Creek | AZ | 85142 |
| RITTENHOUSE AND OCOTILLO BRANCH | 21004 E Ocotillo Road | Queen Creek | AZ | 85142 |
| JOHNSON RANCH BANKING CENTER BRANCH | 520 East Hunt Highway | San Tan Valley | AZ | 85143 |
| 92ND & SHEA BRANCH | 9170 East Shea Boulevard | Scottsdale | AZ | 85260 |
| BELL AND THOMPSON PEAK BRANCH | 10110 East Bell Road | Scottsdale | AZ | 85260 |
| GRAYHAWK BRANCH | 20595 North Hayden Road | Scottsdale | AZ | 85255 |
| LINCOLN SCOTTSDALE BRANCH | 6501 North Scottsdale Road | Scottsdale | AZ | 85250-4421 |
| MCCORMICK RANCH BRANCH | 8075 N. Hayden Road | Scottsdale | AZ | 85258-2471 |
| PIMA PINNACLE PEAK BRANCH | 8828 East Pinnacle Peak Road | Scottsdale | AZ | 85255 |
| PWM KIERLAND BRANCH | 14636 N Scottsdale RD | Scottsdale | AZ | 85254 |
| RAINTREE/LOOP 101 BRANCH | 8750 E Raintree Drive | Scottsdale | AZ | 85260 |
| SCOTTSDALE EARLL BRANCH | 3123 North Scottsdale Road | Scottsdale | AZ | 85251 |
| SCOTTSDALE PROMENADE BRANCH | 16431 N Scottsdale RD | Scottsdale | AZ | 85254 |
| SIERRA VISTA BRANCH | 3148 East Fry Boulevard | Sierra Vista | AZ | 85635-2902 |
| BELL & BOSWELL BRANCH | 10099 West Bell Road | Sun City | AZ | 85351 |
| SUN CITY GRAND BRANCH | 10743 Grand Avenue | Sun City | AZ | 85351-3472 |
| RH JOHNSON BOULEVARD BRANCH | 19022 N R H Johnson Blvd | Sun City West | AZ | 85375 |
| SUN LAKES BRANCH | 9602 East Riggs Road | Sun Lakes | AZ | 85248-7401 |
| BELL AND LOOP 303 BRANCH | 16517 West Bell Road | Surprise | AZ | 85374 |
| SURPRISE CROSSING BRANCH | 13780 W Waddell RD | Surprise | AZ | 85379 |
FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.
History
Events are listed by date. The source event type is kept with the record.
HistoryAugust 19, 2026Event dates come from the source row. The observed date is when USMI reviewed the file.
History events from FFIEC NIC, newest first. USMI does not add a merger or failure narrative.
FFIEC NIC history events
117
Showing 1 through 25 of 117 history events
| Event date | Event type | Related institution |
|---|---|---|
| March 31, 2020 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| October 1, 2014 | Charter Discontinued (Merger or Purchase & Assumption) | FIA CARD SERVICES, NATIONAL ASSOCIATION |
| April 1, 2013 | Charter Discontinued (Merger or Purchase & Assumption) | BANK OF AMERICA RHODE ISLAND, NATIONAL ASSOCIATION |
| April 1, 2013 | Charter Discontinued (Merger or Purchase & Assumption) | BANK OF AMERICA OREGON, NATIONAL ASSOCIATION |
| July 1, 2011 | Charter Discontinued (Merger or Purchase & Assumption) | BAC HOME LOANS SERVICING, LP |
| July 1, 2011 | Charter Discontinued (Merger or Purchase & Assumption) | MERRILL LYNCH CREDIT CORPORATION |
| October 1, 2010 | Charter Discontinued (Merger or Purchase & Assumption) | MERRILL LYNCH COMMERCIAL FINANCE CORP. |
| November 2, 2009 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| July 1, 2009 | Charter Discontinued (Merger or Purchase & Assumption) | MERRILL LYNCH BANK USA |
| April 27, 2009 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| October 17, 2008 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| October 17, 2008 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| June 30, 2008 | Charter Discontinued (Merger or Purchase & Assumption) | BANK OF AMERICA GEORGIA, NATIONAL ASSOCIATION |
| May 30, 2008 | Charter Discontinued (Merger or Purchase & Assumption) | USTRUST TECHNOLOGY AND SUPPORT SERVICES, INC. |
| February 22, 2008 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| September 22, 2006 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| June 13, 2005 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| June 30, 2004 | Charter Discontinued (Merger or Purchase & Assumption) | BANK OF AMERICA TECHNOLOGY AND OPERATIONS, INC. |
| December 31, 2003 | Charter Discontinued (Merger or Purchase & Assumption) | WINNEBAGO ACCEPTANCE CORPORATION |
| December 31, 2003 | Charter Discontinued (Merger or Purchase & Assumption) | SEA RAY CREDIT CORPORATION |
| December 31, 2003 | Charter Discontinued (Merger or Purchase & Assumption) | BANC OF AMERICA SPECIALITY FINANCE, INC. |
| December 31, 2003 | Charter Discontinued (Merger or Purchase & Assumption) | FLEETWOOD CREDIT CORP. |
| April 15, 2003 | Charter Discontinued (Merger or Purchase & Assumption) | BA MORTGAGE, LLC |
| May 31, 2001 | Charter Discontinued (Merger or Purchase & Assumption) | NATIONSBANK TRUST COMPANY OF NEW YORK |
| December 2, 1999 | Charter Discontinued (Merger or Purchase & Assumption) | — |
These events are shown as reported by the FFIEC NIC source and are not independent legal conclusions.
FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.
SourcesEach source keeps its own observed date. Dates are not combined into one profile date.
Sources are shown as recorded in the published public views. Observed dates describe when a public record was reviewed, not a real-time update.
Source reviewed2026-08-03
FDIC fields describe the institution record USMI reviewed. They are not a recommendation or a real-time license check.
Source reviewed2026-08-03
Complaint records are consumer submissions. A complaint is not proof of wrongdoing, and absence from this profile is not proof that no complaint exists elsewhere.
Source reviewed2026-08-03
HMDA counts describe reported records for the published geography and year. They are not a quality score or a market-rank.
Source reviewed2026-08-19
The observed date is when USMI reviewed the public NIC record. It is not a real-time status feed.
Source reviewed2026-08-19
Branch rows are FFIEC NIC listed locations, not a consumer-facing store locator.
Source reviewed2026-08-19
Hierarchy rows are the FFIEC-reported structure. They are not a complete legal-ownership opinion and they are not branch locations.
Source reviewed2026-08-19
History events are shown as reported by FFIEC NIC. USMI does not add a merger or failure narrative.