Total CFPB mortgage complaint records
105
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2014 | 3 |
| 2015 | 2 |
| 2016 | 7 |
| 2017 | 9 |
| 2018 | 9 |
| 2019 | 5 |
| 2020 | 15 |
| 2021 | 11 |
| 2022 | 6 |
| 2023 | 10 |
| 2024 | 8 |
| 2025 | 10 |
| 2026 | 10 |
Leading issues
Trouble during payment process
None
32
Applying for a mortgage or refinancing an existing mortgage
None
12
Application, originator, mortgage broker
None
7
Struggling to pay mortgage
None
7
Trouble during payment process
Escrow, taxes, or insurance
7
View all issues (30)
Closing on a mortgage
None
5
Loan servicing, payments, escrow account
None
5
Struggling to pay mortgage
Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
3
Trouble during payment process
Payment process
3
Applying for a mortgage or refinancing an existing mortgage
Changes in loan terms during the application process
2
Closing on a mortgage
Delays with the closing process
2
Closing on a mortgage
Trying to communicate with the company to fix an issue with the loan closing
2
Applying for a mortgage or refinancing an existing mortgage
Confusing or misleading advertising or marketing
1
Applying for a mortgage or refinancing an existing mortgage
Delays in the application process
1
Applying for a mortgage or refinancing an existing mortgage
Loan estimate or other related disclosures
1
Applying for a mortgage or refinancing an existing mortgage
Trying to communicate with the company to fix an issue with the application process
1
Closing on a mortgage
Changes in loan terms during or after closing
1
Closing on a mortgage
Closing disclosure or other related disclosures
1
Credit decision / Underwriting
None
1
Incorrect information on your report
Account status incorrect
1
Incorrect information on your report
Old information reappears or never goes away
1
Loan modification,collection,foreclosure
None
1
Other
None
1
Problem with a credit reporting company's investigation into an existing problem
Their investigation did not fix an error on your report
1
Settlement process and costs
None
1
Struggling to pay mortgage
Foreclosure
1
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
1
Trouble during payment process
Loan sold or transferred to another company
1
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
1
Unable to get your credit report or credit score
Other problem getting your report or credit score
1
States
Virginia
35
North Carolina
30
Florida
10
South Carolina
7
Georgia
5
View all states (18)
Maryland
4
Kentucky
2
None
2
AE
1
California
1
Delaware
1
Nevada
1
New Hampshire
1
New Jersey
1
New York
1
Ohio
1
Pennsylvania
1
Texas
1
Company response
Closed with explanation
102
Closed with monetary relief
3
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
102
No
3
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.