Total CFPB mortgage complaint records
26
Institution profile
ASSURANCE FNCL GRP LLC
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2016 | 1 |
| 2017 | 1 |
| 2018 | 1 |
| 2019 | 1 |
| 2020 | 2 |
| 2021 | 2 |
| 2022 | 5 |
| 2023 | 6 |
| 2024 | 2 |
| 2025 | 4 |
| 2026 | 1 |
Leading issues
Trouble during payment process
None
7
Applying for a mortgage or refinancing an existing mortgage
None
4
Struggling to pay mortgage
None
3
Trouble during payment process
Escrow, taxes, or insurance
3
Application, originator, mortgage broker
None
2
View all issues (11)
Trouble during payment process
Payment process
2
Closing on a mortgage
None
1
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
1
Trouble during payment process
Lien release
1
Trouble during payment process
Private mortgage insurance (PMI)
1
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
1
States
Louisiana
9
Texas
4
Virginia
4
Florida
3
South Carolina
3
View all states (8)
Georgia
1
Massachusetts
1
New Mexico
1
Company response
Closed with explanation
25
Closed with non-monetary relief
1
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
25
No
1
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.