US Mortgage Intelligence

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Institution profile

AMERISAVE MTG CORP

Mortgage company · ACTIVE

Verification status not yet publishedVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology

Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

1,535

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
20125
201342
201414
201544
201670
201725
201815
201954
2020256
2021478
2022152
2023100
202476
2025120
202684

Leading issues

  1. Applying for a mortgage or refinancing an existing mortgage

    None

    620

  2. Closing on a mortgage

    None

    213

  3. Trouble during payment process

    None

    169

  4. Application, originator, mortgage broker

    None

    113

  5. Applying for a mortgage or refinancing an existing mortgage

    Fees or costs during the application process

    49

View all issues (46)

  1. Loan servicing, payments, escrow account

    None

    29

  2. Applying for a mortgage or refinancing an existing mortgage

    Trying to communicate with the company to fix an issue with the application process

    27

  3. Struggling to pay mortgage

    None

    25

  4. Credit decision / Underwriting

    None

    24

  5. Trouble during payment process

    Payment process

    23

  6. Trouble during payment process

    Escrow, taxes, or insurance

    19

  7. Applying for a mortgage or refinancing an existing mortgage

    Application denials

    18

  8. Struggling to pay mortgage

    Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

    17

  9. Applying for a mortgage or refinancing an existing mortgage

    Confusing or misleading advertising or marketing

    15

  10. Applying for a mortgage or refinancing an existing mortgage

    Changes in loan terms during the application process

    14

  11. Struggling to pay mortgage

    An existing modification, forbearance plan, short sale, or other loss mitigation relief

    12

  12. Closing on a mortgage

    Closing disclosure or other related disclosures

    11

  13. Settlement process and costs

    None

    11

  14. Struggling to pay mortgage

    Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu

    11

  15. Applying for a mortgage or refinancing an existing mortgage

    Delays in the application process

    9

  16. Trouble during payment process

    Loan sold or transferred to another company

    9

  17. Improper use of your report

    Credit inquiries on your report that you don't recognize

    8

  18. Improper use of your report

    Reporting company used your report improperly

    8

  19. Trouble during payment process

    Trying to communicate with the company to fix an issue while managing or servicing your loan

    8

  20. Closing on a mortgage

    Trying to communicate with the company to fix an issue with the loan closing

    7

  21. Incorrect information on your report

    Account status incorrect

    7

  22. Loan modification,collection,foreclosure

    None

    7

  23. Closing on a mortgage

    Changes in loan terms during or after closing

    6

  24. Closing on a mortgage

    Delays with the closing process

    6

  25. Applying for a mortgage or refinancing an existing mortgage

    Loan estimate or other related disclosures

    5

  26. Struggling to pay mortgage

    Foreclosure

    5

  27. Trouble during payment process

    Fees charged

    5

  28. Closing on a mortgage

    Fees or costs after closing

    4

  29. Incorrect information on your report

    Account information incorrect

    4

  30. Improper use of your report

    Received unsolicited financial product or insurance offers after opting out

    2

  31. Problem with a company's investigation into an existing problem

    Difficulty submitting a dispute or getting information about a dispute over the phone

    2

  32. Problem with a company's investigation into an existing problem

    Their investigation did not fix an error on your report

    2

  33. Trouble during payment process

    Interest rate

    2

  34. Trouble during payment process

    Private mortgage insurance (PMI)

    2

  35. Applying for a mortgage or refinancing an existing mortgage

    Negative impact of inaccurate appraisal

    1

  36. Closing on a mortgage

    Setting up an escrow account for taxes and insurance

    1

  37. Credit monitoring or identity theft protection services

    Received unwanted marketing or advertising

    1

  38. Incorrect information on your report

    Information is missing that should be on the report

    1

  39. Problem with a company's investigation into an existing problem

    Problem with personal statement of dispute

    1

  40. Problem with fraud alerts or security freezes

    None

    1

  41. Trouble during payment process

    Lien release

    1

States

  1. California

    196

  2. Florida

    149

  3. Texas

    100

  4. Virginia

    76

  5. North Carolina

    72

View all states (53)

  1. Georgia

    68

  2. Pennsylvania

    67

  3. Maryland

    64

  4. New Jersey

    55

  5. Arizona

    51

  6. Massachusetts

    47

  7. Colorado

    40

  8. Washington

    37

  9. Illinois

    36

  10. Ohio

    36

  11. Michigan

    32

  12. Tennessee

    31

  13. South Carolina

    25

  14. Indiana

    22

  15. Oregon

    22

  16. Connecticut

    20

  17. Nevada

    19

  18. District of Columbia

    18

  19. Wisconsin

    18

  20. Arkansas

    16

  21. Minnesota

    15

  22. Missouri

    15

  23. None

    15

  24. Alabama

    14

  25. Oklahoma

    14

  26. New Mexico

    13

  27. Delaware

    12

  28. Alaska

    11

  29. Louisiana

    11

  30. Kansas

    10

  31. New Hampshire

    10

  32. Kentucky

    9

  33. Mississippi

    8

  34. Utah

    8

  35. Hawaii

    6

  36. Nebraska

    6

  37. Rhode Island

    6

  38. Idaho

    5

  39. Montana

    5

  40. West Virginia

    5

  41. Maine

    4

  42. Iowa

    3

  43. New York

    3

  44. South Dakota

    3

  45. North Dakota

    2

  46. Vermont

    2

  47. Wyoming

    2

  48. U.S. Virgin Islands

    1

Company response

  1. Closed with explanation

    1,126

  2. Closed with monetary relief

    392

  3. Closed with non-monetary relief

    16

  4. Closed

    1

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    1,494

  2. No

    41

How to read these figures

CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology