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Institution profile

AMERICAN PACIFIC MTG

Mortgage company · ACTIVE

Verification status not yet publishedVerification describes the US Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology

Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

128

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
20132
20143
20159
20167
20174
20188
20192
202014
202128
202219
202311
20248
20252
202611

Leading issues

  1. Trouble during payment process

    None

    42

  2. Closing on a mortgage

    None

    21

  3. Applying for a mortgage or refinancing an existing mortgage

    None

    13

  4. Application, originator, mortgage broker

    None

    9

  5. Loan servicing, payments, escrow account

    None

    7

View all issues (24)

  1. Settlement process and costs

    None

    5

  2. Closing on a mortgage

    Closing disclosure or other related disclosures

    4

  3. Struggling to pay mortgage

    None

    4

  4. Closing on a mortgage

    Changes in loan terms during or after closing

    3

  5. Applying for a mortgage or refinancing an existing mortgage

    Application denials

    2

  6. Applying for a mortgage or refinancing an existing mortgage

    Fees or costs during the application process

    2

  7. Closing on a mortgage

    Trying to communicate with the company to fix an issue with the loan closing

    2

  8. Struggling to pay mortgage

    Foreclosure

    2

  9. Struggling to pay mortgage

    Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

    2

  10. Applying for a mortgage or refinancing an existing mortgage

    Confusing or misleading advertising or marketing

    1

  11. Applying for a mortgage or refinancing an existing mortgage

    Delays in the application process

    1

  12. Closing on a mortgage

    Delays with the closing process

    1

  13. Closing on a mortgage

    Fees or costs after closing

    1

  14. Credit decision / Underwriting

    None

    1

  15. Incorrect information on your report

    Account status incorrect

    1

  16. Other

    None

    1

  17. Struggling to pay mortgage

    Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu

    1

  18. Trouble during payment process

    Escrow, taxes, or insurance

    1

  19. Trouble during payment process

    Trying to communicate with the company to fix an issue while managing or servicing your loan

    1

States

  1. California

    59

  2. Washington

    10

  3. Arizona

    8

  4. Oregon

    7

  5. Texas

    5

View all states (22)

  1. Utah

    5

  2. Colorado

    4

  3. Georgia

    4

  4. Illinois

    4

  5. Florida

    3

  6. None

    3

  7. Connecticut

    2

  8. Hawaii

    2

  9. Michigan

    2

  10. Mississippi

    2

  11. North Carolina

    2

  12. Alabama

    1

  13. Idaho

    1

  14. Iowa

    1

  15. Missouri

    1

  16. New Mexico

    1

  17. Tennessee

    1

Company response

  1. Closed with explanation

    116

  2. Closed with monetary relief

    8

  3. In progress

    4

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    126

  2. No

    2

How to read these figures

CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology