US Mortgage Intelligence

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Institution profile

AMERICAN FNCL NETWORK

Mortgage company · ACTIVE

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Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

221

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
20131
20143
20157
201612
201713
201810
201913
202033
202122
202228
202328
202413
202525
202613

Leading issues

  1. Applying for a mortgage or refinancing an existing mortgage

    None

    50

  2. Closing on a mortgage

    None

    45

  3. Trouble during payment process

    None

    37

  4. Application, originator, mortgage broker

    None

    12

  5. Closing on a mortgage

    Changes in loan terms during or after closing

    7

View all issues (30)

  1. Closing on a mortgage

    Closing disclosure or other related disclosures

    6

  2. Struggling to pay mortgage

    None

    6

  3. Closing on a mortgage

    Delays with the closing process

    5

  4. Incorrect information on your report

    Account status incorrect

    5

  5. Loan servicing, payments, escrow account

    None

    5

  6. Settlement process and costs

    None

    5

  7. Trouble during payment process

    Trying to communicate with the company to fix an issue while managing or servicing your loan

    5

  8. Applying for a mortgage or refinancing an existing mortgage

    Fees or costs during the application process

    4

  9. Trouble during payment process

    Escrow, taxes, or insurance

    4

  10. Applying for a mortgage or refinancing an existing mortgage

    Trying to communicate with the company to fix an issue with the application process

    3

  11. Credit decision / Underwriting

    None

    3

  12. Struggling to pay mortgage

    Foreclosure

    3

  13. Applying for a mortgage or refinancing an existing mortgage

    Confusing or misleading advertising or marketing

    2

  14. Closing on a mortgage

    Trying to communicate with the company to fix an issue with the loan closing

    2

  15. Trouble during payment process

    Payment process

    2

  16. Applying for a mortgage or refinancing an existing mortgage

    Changes in loan terms during the application process

    1

  17. Applying for a mortgage or refinancing an existing mortgage

    Delays in the application process

    1

  18. Applying for a mortgage or refinancing an existing mortgage

    Negative impact of inaccurate appraisal

    1

  19. Closing on a mortgage

    Fees or costs after closing

    1

  20. Loan modification,collection,foreclosure

    None

    1

  21. Struggling to pay mortgage

    An existing modification, forbearance plan, short sale, or other loss mitigation relief

    1

  22. Struggling to pay mortgage

    Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu

    1

  23. Struggling to pay mortgage

    Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

    1

  24. Trouble during payment process

    Fees charged

    1

  25. Trouble during payment process

    Private mortgage insurance (PMI)

    1

States

  1. California

    39

  2. Florida

    36

  3. Texas

    21

  4. Virginia

    16

  5. New Jersey

    15

View all states (35)

  1. Connecticut

    12

  2. Delaware

    7

  3. Tennessee

    6

  4. Georgia

    5

  5. Illinois

    5

  6. New York

    5

  7. Oregon

    5

  8. Michigan

    4

  9. Washington

    4

  10. Arizona

    3

  11. Louisiana

    3

  12. Maryland

    3

  13. New Mexico

    3

  14. Alabama

    2

  15. District of Columbia

    2

  16. Hawaii

    2

  17. Indiana

    2

  18. Minnesota

    2

  19. Missouri

    2

  20. Nevada

    2

  21. North Carolina

    2

  22. Ohio

    2

  23. Oklahoma

    2

  24. Pennsylvania

    2

  25. Utah

    2

  26. AP

    1

  27. Colorado

    1

  28. Idaho

    1

  29. Mississippi

    1

  30. South Carolina

    1

Company response

  1. Closed with explanation

    201

  2. Closed with monetary relief

    16

  3. Closed with non-monetary relief

    3

  4. Closed

    1

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    204

  2. No

    17

How to read these figures

CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology