Total CFPB mortgage complaint records
6
Institution profile
AMERICAN FNCL MTG CO
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2015 | 2 |
| 2016 | 1 |
| 2020 | 1 |
| 2022 | 1 |
| 2024 | 1 |
Leading issues
Loan servicing, payments, escrow account
None
3
Applying for a mortgage or refinancing an existing mortgage
None
2
Closing on a mortgage
Trying to communicate with the company to fix an issue with the loan closing
1
States
Pennsylvania
4
Maryland
1
Wisconsin
1
Company response
Closed with explanation
4
Closed
2
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
No
5
Yes
1
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.