Total CFPB mortgage complaint records
12
Institution profile
AMERICAN BSHRS MTG LLC
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2019 | 1 |
| 2020 | 2 |
| 2021 | 1 |
| 2023 | 2 |
| 2024 | 4 |
| 2025 | 1 |
| 2026 | 1 |
Leading issues
Closing on a mortgage
None
2
Trouble during payment process
None
2
Applying for a mortgage or refinancing an existing mortgage
Changes in loan terms during the application process
1
Applying for a mortgage or refinancing an existing mortgage
Delays in the application process
1
Applying for a mortgage or refinancing an existing mortgage
Loan estimate or other related disclosures
1
View all issues (10)
Applying for a mortgage or refinancing an existing mortgage
None
1
Closing on a mortgage
Closing disclosure or other related disclosures
1
Struggling to pay mortgage
An existing modification, forbearance plan, short sale, or other loss mitigation relief
1
Trouble during payment process
Private mortgage insurance (PMI)
1
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
1
States
Florida
11
Michigan
1
Company response
Closed with explanation
12
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
10
No
2
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.