Total CFPB mortgage complaint records
32
Institution profile
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2019 | 1 |
| 2020 | 3 |
| 2021 | 3 |
| 2022 | 6 |
| 2023 | 5 |
| 2024 | 5 |
| 2025 | 5 |
| 2026 | 4 |
Leading issues
Applying for a mortgage or refinancing an existing mortgage
None
5
Trouble during payment process
None
5
Closing on a mortgage
None
3
Incorrect information on your report
Account status incorrect
3
Trouble during payment process
Payment process
3
View all issues (17)
Struggling to pay mortgage
None
2
Applying for a mortgage or refinancing an existing mortgage
Confusing or misleading advertising or marketing
1
Applying for a mortgage or refinancing an existing mortgage
Loan estimate or other related disclosures
1
Applying for a mortgage or refinancing an existing mortgage
Trying to communicate with the company to fix an issue with the application process
1
Closing on a mortgage
Trying to communicate with the company to fix an issue with the loan closing
1
Incorrect information on your report
Account information incorrect
1
Incorrect information on your report
Information belongs to someone else
1
Struggling to pay mortgage
An existing modification, forbearance plan, short sale, or other loss mitigation relief
1
Struggling to pay mortgage
Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
1
Struggling to pay mortgage
Foreclosure
1
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
1
Trouble during payment process
Paying off the loan
1
States
Utah
17
Nevada
7
Arizona
6
Florida
1
None
1
Company response
Closed with explanation
32
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
29
No
3
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.