Total CFPB mortgage complaint records
39
Institution profile
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Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Total CFPB mortgage complaint records
39
Coverage start
December 1, 2012
Data through
August 20, 2026
| Year | Complaint records |
|---|---|
| 2012 | 1 |
| 2013 | 3 |
| 2014 | 1 |
| 2015 | 1 |
| 2017 | 2 |
| 2018 | 1 |
| 2019 | 3 |
| 2020 | 2 |
| 2021 | 5 |
| 2022 | 5 |
| 2023 | 8 |
| 2024 | 2 |
| 2025 | 4 |
| 2026 | 1 |
Trouble during payment process
None
12
Applying for a mortgage or refinancing an existing mortgage
None
5
Application, originator, mortgage broker
None
4
Closing on a mortgage
Changes in loan terms during or after closing
3
Closing on a mortgage
None
3
Struggling to pay mortgage
None
2
Applying for a mortgage or refinancing an existing mortgage
Trying to communicate with the company to fix an issue with the application process
1
Closing on a mortgage
Trying to communicate with the company to fix an issue with the loan closing
1
Incorrect information on your report
Account status incorrect
1
Loan servicing, payments, escrow account
None
1
Other
None
1
Settlement process and costs
None
1
Trouble during payment process
Escrow, taxes, or insurance
1
Trouble during payment process
Fees charged
1
Trouble during payment process
Payment process
1
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
1
Pennsylvania
12
Florida
7
New Jersey
4
Delaware
2
Massachusetts
2
South Carolina
2
Tennessee
2
Virginia
2
Colorado
1
Connecticut
1
Maryland
1
New York
1
Ohio
1
Vermont
1
Closed with explanation
30
Closed with non-monetary relief
4
Closed with monetary relief
3
Closed
2
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
34
No
5
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.