Total CFPB mortgage complaint records
127
Institution profile
ALLIANT
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2019 | 4 |
| 2020 | 12 |
| 2021 | 15 |
| 2022 | 20 |
| 2023 | 16 |
| 2024 | 12 |
| 2025 | 31 |
| 2026 | 17 |
Leading issues
Trouble during payment process
None
33
Applying for a mortgage or refinancing an existing mortgage
None
16
Trouble during payment process
Payment process
12
Struggling to pay mortgage
Foreclosure
10
Trouble during payment process
Loan sold or transferred to another company
6
View all issues (28)
Trouble during payment process
Escrow, taxes, or insurance
5
Closing on a mortgage
None
4
Incorrect information on your report
Account status incorrect
4
Struggling to pay mortgage
None
4
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
4
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
4
Applying for a mortgage or refinancing an existing mortgage
Application denials
3
Closing on a mortgage
Changes in loan terms during or after closing
3
Trouble during payment process
Fees charged
3
Incorrect information on your report
Account information incorrect
2
Trouble during payment process
Paying off the loan
2
Applying for a mortgage or refinancing an existing mortgage
Changes in loan terms during the application process
1
Applying for a mortgage or refinancing an existing mortgage
Confusing or misleading advertising or marketing
1
Applying for a mortgage or refinancing an existing mortgage
Delays in the application process
1
Applying for a mortgage or refinancing an existing mortgage
Fees or costs during the application process
1
Closing on a mortgage
Delays with the closing process
1
Closing on a mortgage
Fees or costs after closing
1
Closing on a mortgage
Trying to communicate with the company to fix an issue with the loan closing
1
Improper use of your report
Credit inquiries on your report that you don't recognize
1
Incorrect information on your report
Information belongs to someone else
1
Struggling to pay mortgage
An existing modification, forbearance plan, short sale, or other loss mitigation relief
1
Struggling to pay mortgage
Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
1
Trouble during payment process
Private mortgage insurance (PMI)
1
States
California
35
Illinois
14
Colorado
11
Texas
8
Arizona
6
View all states (28)
Florida
6
Massachusetts
5
New Jersey
4
Virginia
4
Washington
4
Minnesota
3
New York
3
North Carolina
3
Michigan
2
None
2
Ohio
2
Oregon
2
Tennessee
2
Utah
2
Delaware
1
Iowa
1
Maryland
1
Montana
1
Nebraska
1
Nevada
1
Pennsylvania
1
Rhode Island
1
South Carolina
1
Company response
Closed with explanation
112
Closed with monetary relief
13
Closed with non-monetary relief
2
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
127
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.