US Mortgage Intelligence

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Institution profile

ALL WESTERN MTG

Mortgage company · ACTIVE

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Public-record data only. Not a recommendation, lender endorsement, or rate comparison. Verify current licensing, product availability, and terms independently.

CFPB Mortgage Complaint Activity

Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.

Total CFPB mortgage complaint records

21

Coverage start

December 1, 2012

Data through

August 20, 2026

Annual activity

CFPB mortgage complaint records by year
YearComplaint records
20142
20162
20172
20181
20201
20231
20242
20254
20266

Leading issues

  1. Applying for a mortgage or refinancing an existing mortgage

    None

    3

  2. Trouble during payment process

    Payment process

    3

  3. Trouble during payment process

    Escrow, taxes, or insurance

    2

  4. Application, originator, mortgage broker

    None

    1

  5. Applying for a mortgage or refinancing an existing mortgage

    Confusing or misleading advertising or marketing

    1

View all issues (16)

  1. Closing on a mortgage

    Changes in loan terms during or after closing

    1

  2. Closing on a mortgage

    Closing disclosure or other related disclosures

    1

  3. Closing on a mortgage

    Fees or costs after closing

    1

  4. Closing on a mortgage

    None

    1

  5. Closing on a mortgage

    Trying to communicate with the company to fix an issue with the loan closing

    1

  6. Loan modification,collection,foreclosure

    None

    1

  7. Loan servicing, payments, escrow account

    None

    1

  8. Other

    None

    1

  9. Settlement process and costs

    None

    1

  10. Struggling to pay mortgage

    Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure

    1

  11. Trouble during payment process

    Paying off the loan

    1

States

  1. California

    6

  2. Nevada

    4

  3. Texas

    4

  4. Arizona

    2

  5. Colorado

    2

View all states (7)

  1. Tennessee

    2

  2. Florida

    1

Company response

  1. Closed with explanation

    16

  2. Closed with monetary relief

    5

Timely response

Timely-response figures are a count distribution as reported to CFPB, not a score.

  1. Yes

    19

  2. No

    2

How to read these figures

CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.

Read the methodology