Total CFPB mortgage complaint records
32
Institution profile
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Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Total CFPB mortgage complaint records
32
Coverage start
December 1, 2012
Data through
August 20, 2026
| Year | Complaint records |
|---|---|
| 2020 | 1 |
| 2022 | 1 |
| 2023 | 21 |
| 2024 | 2 |
| 2025 | 3 |
| 2026 | 4 |
Applying for a mortgage or refinancing an existing mortgage
None
10
Trouble during payment process
None
6
Closing on a mortgage
None
5
Applying for a mortgage or refinancing an existing mortgage
Changes in loan terms during the application process
2
Applying for a mortgage or refinancing an existing mortgage
Application denials
1
Applying for a mortgage or refinancing an existing mortgage
Trying to communicate with the company to fix an issue with the application process
1
Closing on a mortgage
Fees or costs after closing
1
Closing on a mortgage
Trying to communicate with the company to fix an issue with the loan closing
1
Struggling to pay mortgage
Foreclosure
1
Struggling to pay mortgage
None
1
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
1
Trouble during payment process
Escrow, taxes, or insurance
1
Trouble during payment process
Loan sold or transferred to another company
1
California
28
Arizona
1
Illinois
1
Nevada
1
Oregon
1
Closed with explanation
30
Closed with monetary relief
1
In progress
1
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
31
No
1
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.