Total CFPB mortgage complaint records
17
Institution profile
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2016 | 1 |
| 2017 | 2 |
| 2018 | 3 |
| 2019 | 1 |
| 2020 | 2 |
| 2021 | 2 |
| 2022 | 3 |
| 2023 | 1 |
| 2024 | 1 |
| 2025 | 1 |
Leading issues
Applying for a mortgage or refinancing an existing mortgage
None
7
Closing on a mortgage
None
3
Problem with a credit reporting company's investigation into an existing problem
Investigation took more than 30 days
2
Trouble during payment process
None
2
Application, originator, mortgage broker
None
1
View all issues (7)
Applying for a mortgage or refinancing an existing mortgage
Delays in the application process
1
Closing on a mortgage
Delays with the closing process
1
States
New Jersey
9
New York
3
Florida
2
Colorado
1
Maryland
1
View all states (6)
Ohio
1
Company response
Closed with explanation
13
Closed with monetary relief
4
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
16
No
1
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.