Total CFPB mortgage complaint records
26
Institution profile
ACOPIA CAP GRP
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CFPB Mortgage Complaint Activity
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Coverage start
December 1, 2012
Data through
August 20, 2026
Annual activity
| Year | Complaint records |
|---|---|
| 2015 | 2 |
| 2016 | 5 |
| 2017 | 4 |
| 2018 | 3 |
| 2020 | 2 |
| 2021 | 4 |
| 2022 | 3 |
| 2023 | 1 |
| 2024 | 1 |
| 2026 | 1 |
Leading issues
Applying for a mortgage or refinancing an existing mortgage
None
5
Closing on a mortgage
None
5
Struggling to pay mortgage
None
3
Trouble during payment process
None
3
Loan servicing, payments, escrow account
None
2
View all issues (12)
Settlement process and costs
None
2
Application, originator, mortgage broker
None
1
Applying for a mortgage or refinancing an existing mortgage
Delays in the application process
1
Applying for a mortgage or refinancing an existing mortgage
Trying to communicate with the company to fix an issue with the application process
1
Credit decision / Underwriting
None
1
Loan modification,collection,foreclosure
None
1
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
1
States
Tennessee
11
Georgia
4
Florida
3
Alabama
2
California
1
View all states (10)
Colorado
1
Louisiana
1
Mississippi
1
New York
1
North Carolina
1
Company response
Closed with explanation
23
Closed with monetary relief
3
Timely response
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
22
No
4
How to read these figures
CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. US Mortgage Index does not treat complaint allegations as independently verified facts.