HMDA records
37,895
2025
Public institution profile · Bank · Not a recommendation
BankChicago, ILActive
FDIC certificate 16571
Data observedAugust 3, 2026Section records may have different source dates.
Publication-authorized verified identifiers only. Missing applicable identifiers are shown as unpublished verified matches, not as a finding that no record exists.
Verify at FDICVerify at FFIEC NIC / regulator
Identity verified through FDIC; additional sources pendingVerification describes the U.S. Mortgage Index public-source matching process. It is not an endorsement or recommendation. Read the methodology
Profile notes
This is a descriptive public-record research profile. It is not a recommendation, eligibility decision, product assessment, or rate quote.
Institutions or readers may request review when a published field differs from an official source. Provide the relevant official source URL with the request.
Request a correctionPublic records USMI has matched to this institution. The sections below keep the evidence, the source, and that section's date together.
Mortgage FAQ: How can I check whether a company or person can make or broker mortgage loans? This is general mortgage education, not a finding about this institution.
HMDA
Reported records for the selected year. These figures are not a lender score.
37,895reported records
16,529reported originations
2025 reported mortgage activity. Source: HMDA.
HMDA2025The year selector below shows each published activity year.
Mortgage activity reported in HMDA. Public HMDA records are available for 2018–2025.
Geographynationwide
HMDA source observed2026-08-09
HMDA records
37,895
2025
Loan originations
16,529
2025
Denials
11,613
2025
Withdrawals
4,396
2025
Denial rate among decisioned applications
40.5%
2025
Scroll sideways to review every HMDA column.
| Year | HMDA records | Originations | Approved but not accepted | Denials | Withdrawals | Denial rate |
|---|---|---|---|---|---|---|
| 2025 | 37,895 | 16,529 | 547 | 11,613 | 4,396 | 40.5% |
| 2024 | 42,165 | 18,166 | 477 | 12,419 | 5,494 | 40.0% |
| 2023 | 35,666 | 16,620 | 451 | 10,883 | 4,551 | 38.9% |
| 2022 | 29,061 | 13,672 | 426 | 8,257 | 3,080 | 36.9% |
| 2021 | 29,518 | 13,303 | 464 | 7,950 | 3,085 | 36.6% |
| 2020 | 26,664 | 11,230 | 488 | 7,729 | 3,453 | 39.7% |
| 2019 | 31,640 | 13,574 | 573 | 10,265 | 2,869 | 42.0% |
| 2018 | 34,689 | 17,771 | 525 | 9,989 | 2,539 | 35.3% |
| Category | HMDA records |
|---|---|
| Conventional | 36,977 |
| FHA | 869 |
| VA | 49 |
| RHS / FSA | 0 |
| Home purchase | 8,875 |
| Home improvement | 10,844 |
| Refinancing | 1,369 |
| Cash-out refinancing | 8,428 |
52 states / territories reported
HMDA records include applications, originations, purchased loans and other reportable actions. The total number of HMDA records is not the same as the number of mortgages originated. The displayed denial rate uses decisioned applications: originations, approved but not accepted, and denials.
CFPB
Complaints are consumer submissions and are not findings of wrongdoing.
CFPBComplaint coverage dates are shown with the records. They are not the profile observed date.
Current USMI CFPB mortgage complaint coverage begins December 1, 2012. Data through August 20, 2026.
Total CFPB mortgage complaint records
816
Coverage start
December 1, 2012
Data through
August 20, 2026
| Year | Complaint records |
|---|---|
| 2012 | 6 |
| 2013 | 95 |
| 2014 | 92 |
| 2015 | 70 |
| 2016 | 65 |
| 2017 | 42 |
| 2018 | 50 |
| 2019 | 40 |
| 2020 | 52 |
| 2021 | 50 |
| 2022 | 46 |
| 2023 | 62 |
| 2024 | 66 |
| 2025 | 46 |
| 2026 | 34 |
Trouble during payment process
None
166
Loan servicing, payments, escrow account
None
150
Loan modification,collection,foreclosure
None
123
Applying for a mortgage or refinancing an existing mortgage
None
44
Trouble during payment process
Trying to communicate with the company to fix an issue while managing or servicing your loan
37
Struggling to pay mortgage
None
35
Application, originator, mortgage broker
None
34
Trouble during payment process
Payment process
34
Closing on a mortgage
None
29
Credit decision / Underwriting
None
20
Trouble during payment process
Escrow, taxes, or insurance
18
Settlement process and costs
None
15
Struggling to pay mortgage
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
12
Applying for a mortgage or refinancing an existing mortgage
Application denials
7
Trouble during payment process
Fees charged
7
Closing on a mortgage
Trying to communicate with the company to fix an issue with the loan closing
6
Incorrect information on your report
Account information incorrect
6
Incorrect information on your report
Account status incorrect
6
Closing on a mortgage
Changes in loan terms during or after closing
5
Closing on a mortgage
Delays with the closing process
5
Struggling to pay mortgage
Foreclosure
5
Trouble during payment process
Paying off the loan
5
Applying for a mortgage or refinancing an existing mortgage
Changes in loan terms during the application process
4
Closing on a mortgage
Fees or costs after closing
4
Struggling to pay mortgage
An existing modification, forbearance plan, short sale, or other loss mitigation relief
4
Trouble during payment process
Interest rate
4
Trouble during payment process
Lien release
4
Trouble during payment process
Loan sold or transferred to another company
4
Applying for a mortgage or refinancing an existing mortgage
Confusing or misleading advertising or marketing
3
Applying for a mortgage or refinancing an existing mortgage
Fees or costs during the application process
3
Struggling to pay mortgage
Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
3
Incorrect information on your report
Information belongs to someone else
2
Other
None
2
Problem with a credit reporting company's investigation into an existing problem
Investigation took more than 30 days
2
Applying for a mortgage or refinancing an existing mortgage
Delays in the application process
1
Applying for a mortgage or refinancing an existing mortgage
Loan estimate or other related disclosures
1
Applying for a mortgage or refinancing an existing mortgage
Trying to communicate with the company to fix an issue with the application process
1
Closing on a mortgage
Closing disclosure or other related disclosures
1
Improper use of your report
Reporting company used your report improperly
1
Incorrect information on your report
Old information reappears or never goes away
1
Trouble during payment process
Private mortgage insurance (PMI)
1
Unable to get your credit report or credit score
Other problem getting your report or credit score
1
Illinois
245
Wisconsin
154
California
107
Arizona
85
Florida
30
Indiana
26
Minnesota
19
Missouri
15
Ohio
13
Colorado
11
Oregon
11
Georgia
10
None
9
Texas
9
Washington
9
Kansas
8
Michigan
7
Pennsylvania
6
Iowa
5
Nevada
5
North Carolina
5
Utah
4
Maryland
3
New Mexico
3
Arkansas
2
Idaho
2
New Jersey
2
Oklahoma
2
Tennessee
2
Virginia
2
Massachusetts
1
Nebraska
1
New York
1
South Dakota
1
Wyoming
1
Closed with explanation
714
Closed with non-monetary relief
57
Closed with monetary relief
43
Closed
1
In progress
1
Timely-response figures are a count distribution as reported to CFPB, not a score.
Yes
816
Complaint volume is context. It is affected by company size, servicing volume, time in market and consumer awareness. It is not proof of wrongdoing. CFPB complaint records are submissions received by the Consumer Financial Protection Bureau. Complaint volume does not establish misconduct or wrongdoing. Counts can be influenced by company size, mortgage servicing volume, time in operation, consumer awareness and reporting, and corporate reporting structure. U.S. Mortgage Index does not treat complaint allegations as independently verified facts.
Learn more: What can I do if I think a mortgage lender discriminated against me? This is general mortgage education, not a finding about this institution.
Regulatory records
Only records that apply to this institution are shown. Identifiers stay as published.
FFIEC NICAugust 19, 2026Observed date for the NIC institution record.
FDIC-reported identity and institutional fields from the public BankFind record. These values are not described as current or real-time.
Public FFIEC NIC and CRA records for this institution, presented as source-backed regulatory context rather than a score or recommendation.
Latest available CRA evaluation
This information reflects Community Reinvestment Act examination ratings reported by the cited official source. It is not a US Mortgage Index rating, recommendation, or assessment of the institution.
CRA evaluations are examination results from the relevant regulatory process and should be interpreted in the context of the examination date and source.
Scroll sideways to see every CRA examination column.
| Exam date | CRA rating | Regulator | Examination method |
|---|---|---|---|
| April 29, 2002 | Outstanding | Federal Reserve | Large Bank Exam |
| March 1, 2000 | Satisfactory | Federal Reserve | Large Bank Exam |
| May 4, 1998 | Satisfactory | Federal Reserve | Large Bank Exam |
FFIEC NIC hierarchy rows
48
Showing 1 through 25 of 48 relationship records
FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.
Fields below supplement the primary source baseline and are shown only when present on the public profile.
Locations
Start with the published count and primary location. Search stays paged so the first view stays readable.
FFIEC NIC branchesAugust 19, 2026Branch rows are paged. Filters stay in the page address.
Listed locations from FFIEC NIC. Counts use the published branch record, not a store locator.
Listed locations
985
Showing 1 through 50 of 985 listed locations
Scroll sideways to see every branch column.
| Branch | Address | City | State | Postal code |
|---|---|---|---|---|
| BUCKEYE VALLEY - S. WATSON RD BRANCH | 1160 South Watson Road | Buckeye | AZ | 85326 |
| CAVE CREEK - E. CAREFREE HWY BRANCH | 4623 East Carefree Highway | Cave Creek | AZ | 85331 |
| CAVE CREEK (TATUM RANCH) - N. TATUM BLVD BRANCH | 28215 North Tatum Boulevard | Cave Creek | AZ | 85331 |
| CHANDLER - E. CHANDLER HEIGHTS RD BRANCH | 2955 East Chandler Heights Road | Chandler | AZ | 85249 |
| CHANDLER - W. CHANDLER BLVD BRANCH | 1990 West Chandler Boulevard | Chandler | AZ | 85224 |
| CHANDLER (SAN TAN) - S. ARIZONA AVE BRANCH | 1490 South Arizona Avenue | Chandler | AZ | 85286 |
| COOLIDGE BRANCH | 260 West Central Avenue | Coolidge | AZ | 85128 |
| EAGAR/SPRINGERVILLE BRANCH | 387 North Main Street | Eagar | AZ | 85925 |
| GILBERT - E. WILLIAMS FIELD RD BRANCH | 1481 East Williams Field Road | Gilbert | AZ | 85295 |
| GILBERT CROSSROADS | 85 East Warner Road Suite 101 | Gilbert | AZ | 85296 |
| GLENDALE - W. GLENN DR BRANCH | 5704 West Glenn Drive | Glendale | AZ | 85301 |
| GLENDALE (ARROWHEAD) - 5504 W. BELL RD BRANCH | 5504 West Bell Road | Glendale | AZ | 85308 |
| GLENDALE (GLENCROFT) - N. 67TH AVE BRANCH | 8611 North 67th Avenue | Glendale | AZ | 85302 |
| GLOBE BRANCH | 101 South Broad Street | Globe | AZ | 85501 |
| GOODYEAR (SOUTHWEST VALLEY) - N. LITCHFIELD RD BRANCH | 2828 North Litchfield Road | Goodyear | AZ | 85395 |
| GREEN VALLEY - W. CONTINENTAL RD BRANCH | 270 West Continental Road | Green Valley | AZ | 85614 |
| HOLBROOK BRANCH | 156 West Hopi Drive | Holbrook | AZ | 86025 |
| MAYER BRANCH | 13275 Central Avenue | Mayer | AZ | 86333 |
| MESA - S. GREENFIELD ROAD BRANCH | 1755 South Greenfield Road | Mesa | AZ | 85206 |
| MESA - W. SOUTHERN AVE BRANCH | 1510 West Southern Avenue | Mesa | AZ | 85202 |
| MESA (CRISMON) - E. BASELINE RD BRANCH | 9953 East Baseline Road | Mesa | AZ | 85209 |
| MESA (RED MOUNTAIN) - N. POWER RD BRANCH | 2740 North Power Road | Mesa | AZ | 85215 |
| CENTRAL HEIGHTS BRANCH | 2070 Highway 60 | Miami | AZ | 85539 |
| ORO VALLEY - N. ORACLE RD BRANCH | 10655 North Oracle Road | Oro Valley | AZ | 85737 |
| SUN CITY BRANCH | 1171 East Rancho Vistoso Boulevard | Oro Valley | AZ | 85755 |
| TUCSON-MAIN BRANCH | 7225 North Oracle Road | Oro Valley | AZ | 85704 |
| PAGE BRANCH | 480 North Navajo Drive | Page | AZ | 86040 |
| PEORIA - W. UNION HILLS DR BRANCH | 9035 West Union Hills Drive | Peoria | AZ | 85382 |
| PHOENIX - 51 E. CAMELBACK | 51 East Camelback Road | Phoenix | AZ | 85012 |
| PHOENIX - W. HAPPY VALLEY RD BRANCH | 1875 West Happy Valley Road | Phoenix | AZ | 85085 |
| PHOENIX - W. INDIAN SCHOOL RD BRANCH | 3100 West Indian School Road | Phoenix | AZ | 85017 |
| PHOENIX - W. LOWER BUCKEYE RD BRANCH | 7510 West Lower Buckeye Road | Phoenix | AZ | 85043 |
| PHOENIX (AHWATUKEE) - E. WARNER RD BRANCH | 4835 East Warner Road | Phoenix | AZ | 85044 |
| PHOENIX (BEATITUDES) - W. GLENDALE AVE BRANCH | 1650 West Glendale Avenue, # 4300 | Phoenix | AZ | 85021 |
| PHOENIX (BLACK CANYON) - W. BELL RD BRANCH | 2839 West Bell Road | Phoenix | AZ | 85053 |
| PHOENIX (DEER VALLEY) - N. 27TH AVE BRANCH | 19828 North 27th Avenue | Phoenix | AZ | 85027 |
| PHOENIX (PARADISE VALLEY) - E. CACTUS RD BRANCH | 4574 East Cactus Road | Phoenix | AZ | 85032 |
| PHOENIX (SUNNYSLOPE) - N. 19TH AVE BRANCH | 9050 North 19th Avenue | Phoenix | AZ | 85021 |
| PRESCOTT - N. MONTEZUMA ST BRANCH | 303 North Montezuma Street | Prescott | AZ | 86301 |
| PRESCOTT VALLEY - E. FLORENTINE RD BRANCH | 7221 East Florentine Road | Prescott Valley | AZ | 86314 |
| QUEEN CREEK - S. ELLSWORTH RD BRANCH | 21479 South Ellsworth Road | Queen Creek | AZ | 85142 |
| SCOTTSDALE (MOUNTAINSIDE) - E. SHEA BLVD BRANCH | 11612 East Shea Boulevard | Scottsdale | AZ | 85259 |
| SCOTTSDALE (PRIVATE BANKING) - KIERLAND BRANCH | 14850 North Scottsdale Road | Scottsdale | AZ | 85254 |
| SCOTTSDALE (RIDGE) - 21911 N. SCOTTSDALE RD BRANCH | 21911 North Scottsdale Road | Scottsdale | AZ | 85255 |
| SCOTTSDALE (WESTLAND PLAZA) - 33703 N. SCOTTSDALE RD BRANCH | 33703 North Scottsdale Road | Scottsdale | AZ | 85266 |
| SCOTTSDALE AIRPARK BRANCH | 7138 East Thunderbird Road | Scottsdale | AZ | 85254 |
| SCOTTSDALE RANCH BRANCH | 9333 North 90th Street | Scottsdale | AZ | 85258 |
| SEDONA - W. STATE RT. 89A BRANCH | 2010 West State Route 89A | Sedona | AZ | 86336 |
| SUN CITY - N. DEL WEBB BLVD BRANCH | 13250 North Del Webb Boulevard | Sun City | AZ | 85351 |
| SUN CITY WEST - N.R.H. JOHNSON BLVD BRANCH | 19428 North R.h. Johnson Boulevard | Sun City West | AZ | 85375 |
FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.
History
Events are listed by date. The source event type is kept with the record.
HistoryAugust 19, 2026Event dates come from the source row. The observed date is when USMI reviewed the file.
History events from FFIEC NIC, newest first. USMI does not add a merger or failure narrative.
FFIEC NIC history events
46
Showing 26 through 46 of 46 history events
| Event date | Event type | Related institution |
|---|---|---|
| May 28, 2005 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| May 28, 2005 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| May 28, 2005 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| May 28, 2005 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| May 28, 2005 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| May 28, 2005 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| May 28, 2005 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| May 28, 2005 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| May 28, 2005 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| May 28, 2005 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| May 28, 2005 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| May 28, 2005 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| May 28, 2005 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| May 28, 2005 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| May 28, 2005 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| May 28, 2005 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| May 28, 2005 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| May 28, 2005 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| May 28, 2005 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| June 7, 2004 | Charter Discontinued (Merger or Purchase & Assumption) | — |
| October 24, 1960 | Charter Discontinued (Merger or Purchase & Assumption) | CHICAGO NATIONAL BANK |
These events are shown as reported by the FFIEC NIC source and are not independent legal conclusions.
FFIEC NIC information reflects public regulatory records observed on the displayed source date. Observed dates describe when the public record was reviewed, not a real-time update.
SourcesEach source keeps its own observed date. Dates are not combined into one profile date.
Sources are shown as recorded in the published public views. Observed dates describe when a public record was reviewed, not a real-time update.
Source reviewed2026-08-03
FDIC fields describe the institution record USMI reviewed. They are not a recommendation or a real-time license check.
Source reviewed2026-08-03
Complaint records are consumer submissions. A complaint is not proof of wrongdoing, and absence from this profile is not proof that no complaint exists elsewhere.
Source reviewed2026-08-03
HMDA counts describe reported records for the published geography and year. They are not a quality score or a market-rank.
Source reviewed2026-08-19
The observed date is when USMI reviewed the public NIC record. It is not a real-time status feed.
Source reviewed2026-08-19
Branch rows are FFIEC NIC listed locations, not a consumer-facing store locator.
Source reviewed2026-08-19
Hierarchy rows are the FFIEC-reported structure. They are not a complete legal-ownership opinion and they are not branch locations.
Source reviewed2026-08-19
History events are shown as reported by FFIEC NIC. USMI does not add a merger or failure narrative.
Source reviewed2026-08-28
A CRA rating is the regulator's examination result for the date shown. It is not a USMI rating.