Mortgage servicer

Origination is the moment the loan is made. Servicing is the administration that follows. The usual contact for “where do I send the payment?” is the servicer. If the loan is sold or servicing is transferred, the name on the monthly statement can change even though the debt is the same. That is why lender and servicer are separate pages. Servicers may also handle escrow disbursements and borrower questions. Some Guide materials describe additional seller/servicer roles. Those GSE roles are industry machinery. They do not replace the consumer idea of the company that runs the account.

CFPB consumer materials describe the servicer as the company that handles statements and day-to-day loan administration, and that may or may not be the originating lender. Freddie Mac Guide titles such as Seller/Servicer are not the public definition on this page.

Complaints, escrow questions, and payment histories attach to the servicer the borrower actually deals with. Treating that firm as “the lender” misreads both household experience and profile data.

Casey’s loan was made by a regional bank. After a servicing transfer, a national company collects the payment and pays the tax bill from escrow. Casey still has one mortgage. Two companies have played two roles.

• Automatic payment
• Borrower
• Deferment
• Delinquency
• Escrow account
• Force-placed insurance
• Lender
• Mortgage
• Mortgage statement
• Servicing transfer
• Suspense account

• Lender